Terms & Conditions
We encourage you to read these terms before placing your order. By submitting an order to Custommugcup.com, you agree to the terms and conditions set forth below.
Payment and terms
Payment in full is due prior to producing your order.
Upon placing your order you will receive an email confirmation. Within approximately 48 hours you will receive an email proof clearly showing the imprint on the specific item ordered. Please go over this proof very carefully to ensure that the imprint is correct. Once you have approved the proof we cannot be held liable for any errors in the imprint.
Artwork and Guidelines for submitting artwork
Please submit all information for your imprint instructions at time of order placement. You can choose to upload your art files and submit your art instructions along with your order or you can email us your art files and instructions to email@example.com. Remember that which ever method you choose we will email a proof for approval before we begin production.
We strongly suggest that when uploading your own art files that they are "camera ready" high resolution files. As to provide the best quality imprint, an absolute minimum of 300 dpi at 100% size is needed but 600 dpi is preferred. An additional charge may be added to your order depending on the time needed to make your artwork 'printready'. Our customer service will contact you prior to incurring such charge. Note that the added work involved in cleaning up any artwork will also add to production time.
An editable version of all files including linked and placed images must be submitted. Convert all fonts to outlines or include all screen and printer fonts. Compressed files must be self-extracting, although compression is not recommended. Please send digital files no less than 300 dpi at 100%, higher resolution is strongly recommend for a better imprint.
Adobe Illustrator (.ai)
Adobe Photoshop (.psd)
Adobe PDF (.pdf)
TIFF (.tif) - at least 300 dpi
JPG (.jpg) - at least 300 dpi
Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Custommugcup.com will not be held liable under any circumstances.
Usually , we will supply extra some pieces mugs as the broken lost .
Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In the rare event that you do receive your order with breakage please contact our customer service immediately.
Claims and Redos
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods. All claims will be confirmed via email. We may request pictures to be emailed or an actual sample made available for our inspection. Once we have evaluated the claim we will promptly credit or replace the product if mandated. We will not change the product, the logo or artwork or the imprint color when processing the redo.
Return & Refund Policy
In line with industry standards, personalized merchandise is not returnable or refundable. Blank merchandise cannot be returned or refunded. To make sure blank merchandise suits your needs please order a sample beforehand.