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SPRING CERAMIC STORE FAQ LIST

How can I know how much my order will cost?

On each product page, there is a Price Estimator. Just access the product details page of the product you want, and enter your desired production method, printing colors, print position, state etc. after that submit the 'add to cart ' , choose the country you want to ship to and an estimated price of your order will appear.

How about the Shipping Cost ?

after submit the 'add to cart ' calculate the  shipping cost to your country and an estimated price of your order will appear. but if you order more than 300pcs , Please contact with us by Email: support@custommugcup.com, we will check and offer a  cheap shipping cost for you .

 What are the Imprint Colors?

The imprint color is the color that will be used to print your artwork/design.  If more than one color at your artwork, please choose  two colors or three colors printing . For full colors printing, you may select the  "Full Color" production method when available. We can also alter your own logos to simplify the number of colors imprint, or print in one color.

What if I need to make changes after I order?

If you need to make any changes, please contact our customer service or art dept. as soon as possible. support@custommugcup.com  No changes can be made to an order once the proof has been approved and the production process has begun.

 When will I receive my order?
While placing your order, you will be prompted to enter a desired production time (how quickly you need the products printed) and a desired shipping method (how quickly you need them shipped to you after printing). If there are no artwork delays on your order. In most cases, it takes roughly 7-10 business days to have your products perfected and printed,but Order the Personalized photo mugs 1-10pcs will be finished in two business days .shipping by China post air mail about 15 to 25 days. wholesale mugs usually first day order ,the second business day delivery . for shipping less than 400pcs (200kg ) , we will delivery the goods by air , (Fedex , UPS , TNT ,DHL etc ) the delivery time is approx 10 to 12 days . if the quantity is above 400pcs , we will delivery the goods by sea , the delivery is approx 15-45 days . you can contact with us and confirm it .

  Artwork FAQs

Can I see a sample of what my artwork will look like on an item before placing my order?

 Once your order has been submitted and paid , the art department will take your submitted design and prepare a proof, which will be submitted for your approval via email within 24 hours of the order being placed(for bulk orders only ,single piece will no proof except customer request). You also can contact with us before make the order ( support@custommugcup.com ), after you submitted the design files to us . we can help you make a sample photo for your reference .

 What artwork formats do you accept?

We accept illustrator .eps, ai, .ps, pdf, photoshop .psd 300 resolution, high quality jpeg 300, tif 300 resolution, gif 300 resolution, or freehand 10. If you have a different format, please contact our art department at art@custommugcup.com. We ask that you have your art already vectorized and your fonts flattened if possible.

If I pay failure online , how to do ? 
After you add the products to shopping cart , you can make the  payment online , we can accept the payment by paypal online . but maybe some problem case , sometimes you cann't make it successfully . if like that,you can make the payment to our paypal account directly:  lisionok2008@gmail.com . after you sent the payment . send one email to us to confirm. 

What's the one color , two color , three color and full color ? Where do you want it printing?

different color and printing position