How do I know how much my order will cost?
On each product page, there is a Price Estimator.
Just access the product details page of the product you want,
and enter your desired production method, printing colors, print position, state,
and after submit the 'add to cart ' calculate the shipping cost to your country
and an estimated price of your order will appear.
What are the Imprint Colors?
The imprint color is the color that will be used to print your artwork/design.
If more than one color is used in your artwork, choose the two color or three color .
For full color prints, you may select the "Full Color" production method when available.
We can also alter your own logos to simplify the number of colors in a print, or print in one color.
What if I need to make changes after I order?
If you need to make any changes, please contact our customer service or art dept. as soon as possible. support@custommugcupc.com
No changes can be made to an order once the proof has been approved
and the production process has begun.
When will I receive my order?
While placing your order, you will be prompted to enter a desired production time
(how quickly you need the products printed)
and a desired shipping method (how quickly you need them shipped to you after printing).
If there are no artwork delays on your order. In most cases,
it takes roughly 5-7 business days to have your products perfected and printed,but Order the Personalized photo mugs 1-10pcs will be finished the second business days .wholesale mugs today order ,the second business day delivery . then shipped.
less than 400pcs (200kg ) , we will delivery the goods by air , (Fedex , UPS , TNT ,DHL etc )
the delivery time is approx 3-7 days .
if the quantity is above 400pcs , we will delivery the goods by sea ,
the delivery is approx 15-45 days .
you can contact with us and confirm it .
Artwork FAQs
Can I see a sample of what my artwork will look like on an item before placing my order?
Once your order has been submitted and paid for,
the art department will take your submitted design and prepare a proof,
which will be submitted for your approval via email within 24 hours of the order being placed.
You also can contact with us before make the order ( support@custommugcup.com ),
after you submitted the design files to us . we can help you make a sample photo to you refer .
What artwork formats do you accept?
We accept illustrator .eps, ai, .ps, pdf, photoshop .psd 300 resolution,
high quality jpeg 300, tif 300 resolution, gif 300 resolution, or freehand 10.
If you have a different format, please contact our art department at art@custommgucup.com.
We ask that you have your art already vectorized and your fonts flattened if possible.
You also can chat us with online in SKYPE.
