Payment Terms

CustomMugCup / Buyer information

Confirm the invoice and payment instructions before paying.

Payment before production

Our existing order policy requires payment in full before production. Confirm the final order details and invoice with our team before sending payment.

What your quotation should confirm

• Product, quantity, decoration and packaging specifications.
• Merchandise price, artwork or setup charges where applicable, and the currency to be paid.
• Freight, taxes and any other charges included or excluded.
• The payment method and payment instructions for that order.

Indicative product pricing and a freight estimate are not a substitute for a confirmed project quotation.

Available payment methods

Use a payment method offered for your order at checkout or confirmed on your invoice. If you cannot complete an online payment, contact [email protected] for assistance before trying another method.

If you receive changed or unexpected payment instructions, verify them directly with our team using the contact details on this website before paying.

Artwork approval & production

Custom production requires the approved artwork proof as well as the required payment. Review your order details and proof before approval. See Terms of Service.

Payment questions & product claims

Include your order or quotation reference when contacting us about payment. For breakage or product issues after delivery, follow the claims process in Returns & Refunds.

Last updated: 14 November 2026