Shipping & Delivery

CustomMugCup / Buyer information

Plan production and freight as two separate stages.

Confirm your destination with your quotation

Tell us the product, quantity, delivery country, postcode and any required arrival date. Your quotation should confirm the shipping method, freight charge and delivery scope before you place the order. Do not assume that a product price includes shipping, taxes or destination charges unless this is stated in your quotation.

Production time is not transit time

Custom production begins after artwork approval and the required payment. Production timing depends on the selected product and project requirements; transit time is additional. Contact us to confirm the schedule for your order before committing to an event date.

Air, express & sea freight

Available freight options depend on the destination, shipment size and packing. Our existing FAQs describe air/express and sea-shipping options. Ask our team to confirm the suitable method and current estimate for your specific order; published estimates are not guaranteed arrival dates.

Shipping estimates & destination charges

Where an online shipping estimate is available, check it against your final quantity and delivery address. For bulk projects, request a freight quotation. Confirm the delivery address or port, customs arrangements, import duties, taxes and any destination handling charges in writing so you can compare the full delivery scope.

Inspect the shipment on arrival

Breakage can occur during transport despite protective packing. Inspect the order promptly and contact us immediately if goods are damaged. Keep the packaging and take clear photographs to help us assess the issue. All claims must be reported within 7 calendar days of receipt; see Returns & Refunds.

Last updated: 14 November 2026