Privacy & Cookie Policy

CustomMugCup / Buyer information

How information is used when you browse, enquire or order.

Who to contact

This notice covers custommugcup.com, the CustomMugCup website of LILING SPRING CERAMIC INDUSTRY CO., LTD, based in Liling, Hunan, China. For questions about your information, contact Mrs. Lucy at [email protected].

Information you provide

When you submit an enquiry, request a quotation, create an account, subscribe or place an order, the website receives the information you provide. This can include your name, email, company, telephone number, delivery details, order information, messages, artwork and reference attachments. Only provide personal information necessary for your request, and make sure you are authorised to share any files you upload.

How information is used

Information is used to respond to requests, prepare quotations and artwork proofs, manage accounts and orders, arrange delivery, provide customer service and protect the website from misuse. Newsletter details are used for the product news and marketing communications you subscribe to. You can request to stop those communications by contacting us.

Cookies & technical information

The website uses cookies and similar browser storage for functions such as sessions, preferences, cart and account features, security and cookie choices. Website requests can also provide technical information such as IP address, browser or device information, pages requested and request times.

Google and Meta tools are installed for measurement and advertising-related activity. Depending on the tool and your choices, these tools can process usage, referral and interaction information and use cookies or similar identifiers. Their processing is also subject to the respective providers' privacy notices: Google and Meta.

Your cookie & marketing choices

Use the cookie notice or settings shown on the website to manage the choices offered there. You can also control cookies and clear site storage in your browser; blocking essential cookies can affect login, cart or other functions. Contact us to withdraw a newsletter subscription or raise a privacy request. This notice does not itself change your browser settings.

Service providers & international handling

Operating the website and fulfilling requests involves services such as hosting, content delivery and security, email, analytics, payments and shipping. Information relevant to those services can be processed by the providers involved. Our team is based in China, and website or service-provider processing may take place in other countries. If you choose to contact us through WhatsApp or another external platform, that platform's privacy terms also apply.

Retention & your requests

Information may need to be retained for the enquiry or order, service history, accounting, security or applicable legal requirements. The period depends on the type of record and the purpose; this notice does not set a single retention period for every record.

Depending on applicable law, you may be able to request access, correction or deletion, object to certain uses, or withdraw consent. Email Mrs. Lucy with enough detail to identify your request. We may need to verify your identity and consider record-keeping or other legal requirements before completing it. Do not send payment-card details or identity documents in an initial privacy enquiry.

Related order policies

For commercial terms, see Terms of Service, Shipping & Delivery, Returns & Refunds and Payment Terms.

Last updated: 14 November 2026