Terms of Service

CustomMugCup / Buyer information

Clear terms for your custom mug project.

Quotations & order details

Product pages introduce available styles and indicative pricing. For wholesale or custom projects, request a written quotation confirming the product, quantity, decoration, packaging, freight and payment details before placing your order. Any project-specific terms must be confirmed in writing.

Payment before production

Payment in full is due before production. Please review our Payment Terms and confirm the final invoice with our team before paying.

Artwork & proof approval

Provide your artwork and imprint instructions when placing an order, or email them to [email protected]. We send an artwork proof for approval before production. Check spelling, layout, imprint colour and placement carefully: errors present in an approved proof are the customer's responsibility.

Editable vector artwork is preferred where available. For raster artwork, the existing artwork guidelines call for at least 300 dpi at the intended print size; higher resolution may be needed for the design. Outline fonts or provide the required files. If artwork preparation requires an additional charge or time, our team will contact you before that charge is incurred.

Rights to submitted artwork

You are responsible for obtaining permission to reproduce any logo, trademark, design or other protected artwork you submit. Only send artwork you own or are authorised to use.

Changes after approval

Contact us promptly if you need to change an order. Changes cannot be made once the proof has been approved and production has begun.

Delivery & product issues

Production and transport are separate stages. See Shipping & Delivery for freight planning and Returns & Refunds for inspection and claims. Please inspect goods on receipt and report claims within 7 calendar days.

Last updated: 14 November 2026