Dear Value Customer,

Thank you for your support of the whole year . our office will be close from Jan.15th - Feb.1st for Chinese New Year.

during these time , you can place the order online, but all the production and shipment wil be start after CNY holiday .

We are thankful be in touch with you in the past years,Hope we have more prosperous cooperation opportunities in the future.

Best Regards,

Custommugcup.com

Celebrate dad's day , favorie moments with a unforgettable gifts , a personality photo gift

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Dear Value Customer

Happy Chinese Lunar New Year.I hope this joyful festival would bring you happiness as well.

We are back to work and everything is back to normal,production is ongoing.all the orders placed during holiday will be deliveried as soon as possible .

If you have any require or orders please don't heasitate to contact us.

We are thankful be in touch with you in the past years,Hope we have more prosperous cooperation opportunities in the future.

best regards,

Custommugcup

Dear Customers,

Thanks for your concern for such a long time.

according to the production arrangement ,our company has made a holiday plan for this comming holiday:

Spring Festival : Feb.10th to Feb.25th .

The carrier stop goods collection at Feb.2th.

during these time you can place the order ,but all the parcel will not be shipped until we back to work.

Happy Spring Festival and thank you very much !

best regards,

Lucy

Liling Spring Ceramic Store Feb.07th 2018

Custommugcup is informed that, Because of the substantial increase in seasonal volume (especially near Christmas), there is a backlog of entry into Germany.

The consequences of a continuing strike by the airline have caused a heavy burden on the aviation industry, which further exacerbates the seriousness of this situation.

Frankfurt Main Airport processing center has a large number of the backlog of goods, goods sorting and subsequent delivery are affected, we hope that customers can understand and notify the buyer, during this period, customs checking and clearance will be affected, so the delivery will be delayed.

In addition, snowfall in European at December 11, 2017 has caused many flight cancellations and a number of European airports closed, it will affect all delivery.

The affective airport are following: Frankfurt (FRA) Munich Franz Joseph Strauss (MUC) Dusseldorf (DUS) Amsterdam Airport Schiphol (AMS) Heathrow Airport (LHR) London Stan Stead (STN) London Luton (LTN) Bermingham (BHX)

Cold weather conditions have also caused widespread disruption of road traffic, especially in central England and Northern Welsh, as well as Germany and Holland.

The recent heavy snow in Britain has been affected by municipal traffic and work life. Flight delays and operations have been delayed by Internet and transfer, including Singapore Post channel /DHL international express channel, please make arrangements for shipment ahead of time.

you can find your tracking No. here , we will update the tacking No. every day . but we don't share the DHL , Fedex tracking No . in here for security . only share the small packet tracking No. in here .