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Customer's question Area

By John Zhang 2 years ago 8356 Views 246 comments

Dear Customer , welcome you visit our site , and if you have any question , when you buy the personalized mugs from our site , welcome you submit your question in below .

Chris Shetler 2 years ago at 4:52 PM
If I replace the order ,can you give me some discount ?
John Zhang 2 years ago at 4:53 PM
Yes . when you place the order , you will give the reward points , then poins can be as your next order fund . also you can recommend our site to your friend , you can get the points also , if your friend place the order , you can get the more refund points . Wish you have a good luck .
HA TA 2 years ago at 9:47 AM
1- Is this product passed the health department's regulations?

2- How can I get a sample?

3- What is the turnaround time to receive the order?
4- How we have to pay for the order?
John Zhang 2 years ago at 9:50 AM
1. both of our products passed the FDA test . so it's safe for the health .
2. you can buy one sample from our site directly .
3. usually the product's time is 7 days for 50-2000pcs . 1-2 days for 1-50pcs .
2000-50000pcs 30 days .
4. you can buy the small quantity from our site www.custommugcup.com directly . support the paypal payment online . if the quantity is large you can pay 30% T/T ,after the goods is completed , you pay the balance .
HA TA 2 years ago at 9:53 AM
My first question is if you are shipping to Finland, and what would the shipping costs be?


My second question is in which form the picture is ok? (jpg, pdf….) And should the colors be in cmyk, RGB or something else?


I Include two examples, would they be ok for printing?
John Zhang 2 years ago at 10:01 AM
For your first question , if you order less than 300pcs ,you can check the shipping cost from the website ,
the step as below ,
1. put your quantity , color , printing side etc , click the " ADD TO CART " .
2. Click the " Proceed the Checkout " . you can find the shipping cost now .

For keep the good quality printing , the photo is best AI , PDF ,JPG is also ok , but better 300dpi .
we will accord the printing artwork to choose which way to printing , scree printing or Sublimation .
Stein 2 years ago at 5:14 PM
How about the Shipping cost ?
John Zhang 2 years ago at 5:15 PM
after submit the 'add to cart ' calculate the shipping cost to your country and an estimated price of your order will appear. but if you order more than 300pcs , Please contact with us by Email , we will check and offer a cheap shipping cost for you .
email address :support@custommugcup.com
Tracey 2 years ago at 6:11 PM
if I buy 10 coffee mugs can I have a single name on each of them and how much will that cost me? leave let me no by email they will be xmas gift.
John Zhang 2 years ago at 6:16 PM
yes . if you choose the photo mugs , you can print your name on each of them .
you can place the order online . there will be have the exact cost .
Tracey 2 years ago at 6:12 PM
Tracey again I forgot to say please and if you can email me the price that would be great.
John Zhang 2 years ago at 6:18 PM
You can check the price online , if you order the quantity over 300pcs , Please send your logo to our email support@custommugcup.com . we will offer the exact price and shipping cost for you .
Kris Coville 2 years ago at 12:28 AM
It is hard not being able to veiw the design to make sure that I like it. However there is not enough time to get a sample. Is there any way to veiw design that I am not seeing?
John Zhang 2 years ago at 10:28 PM
please send email to Ms.Lucy , support@custommugcup.com , or contact online SKYPE ID: springceramic
Maureen Sullivant 2 years ago at 4:47 PM
How can I pay with credit card?
Johnzhang 2 years ago at 3:51 PM
we only accept the payment by paypal or T/T . but if you use the payment by Credit Card , you can through the paypal , then will support the Credit Card .
Razan 2 years ago at 5:48 PM
Hello, I'm interested in these mugs...

1) when will I receive the mugs if I live in Pennsylvania, USA?
2) can we also add text?
3) how big will the picture be?


( http://www.custommugcup.com/custom-design-ceramic/multiple-coffee-mugs/magic-mug/11oz-two-tone-color-personalized-magic-mug-custom-magic-photo-mug-color-changing-mug-with-spoon.html )
Razan 2 years ago at 5:52 PM
4) would I be able to receive it by July 14-15?
John Zhang 2 years ago at 4:31 PM
if you choose the delivery by fedex , then the delivery time is only 7 days . and Production time is 3 days . total 10 days .
Romain 2 years ago at 11:19 PM
Hello,

I ordered and paid a sample last month (6/23/2015) and it is written “completed” meanwhile I never received it.
Do you have a track on it? I chose China Air post.

My order number is: 100000371

Thank you for your answer.
John Zhang 2 years ago at 11:54 AM
Dear Romain , I think you have got now . usually China Air Port the delivery time is 10-15 days .
Theresa Petrick 2 years ago at 2:23 AM
I am a new customer who has been trying to place my order for 3 days, I have wasted so much time i don't know if I should continue, every time I get to the part where I send it to the cart it tells me I don't have the required fields or it sends it to my cart and it is all wrong, do you have something wrong with your site??? I also try contacing you through your support email and could not get it to come up either
John Zhang 2 years ago at 12:31 PM
Dear Theresa ,
Please screenshot the wrong to us , and send the files to our email , support@custommugcup.com , we will help you slove this problem . you can try to change another browser to try to place the order . because other's client have not this problem in our site .

best regards
John
Treas 2 years ago at 12:11 AM
Thank you for your reply, I will change to chrome, should I send the instructions with the order or with the images
John Zhang 2 years ago at 10:37 AM
Dear Theresa , thanks for your order . looks good now . and We also received your instructions . future more , if you have any question , welcome you contact us by email or skype , skype name : springceramic .
best regards
John
Chelsea 2 years ago at 7:27 PM
Hi, I am just wondering if you can print anything on the bottom (outside) of your personalised mugs or if it is only possible to print on the sides.
Thanks
John Zhang 2 years ago at 2:13 PM
Dear Chelsea , thanks for your letter .
if you order the mugs quantity , more than 50pcs , then you can print the logo on the bottom . you can contact with us by email . after you place the order . thank you
Ken 2 years ago at 8:02 PM
Hi John,
We would like to wrap whole cup with our design. Could you please give us the design template for each cup? Thanks.
John Zhang 2 years ago at 5:40 PM
Dear Ken ,
please send your requirement to our email , support@custommugcup.com , we will send the cup's die-cut to you . best regards
John
Dee 2 years ago at 12:42 AM
Please I would like to find out if you ship to Nigeria and if yes, what's the shipping cost?
John Zhang 2 years ago at 5:39 PM
Dear Dee ,
Our colleague already contacted with you by email , Please check it .

best regards
John
Dee 2 years ago at 6:37 PM
Dear John,
I have not seen any email to this respect...please help me confirm. Thank you
John Zhang 2 years ago at 8:08 PM
Resend again , please check it .
Nikki 2 years ago at 5:04 AM
Do you offer copper or rose gold printing on ceramic mugs?
John Zhang 2 years ago at 10:52 AM
Dear Nikki ,

Yes . we can supply the gold printing .
Mikayla 1 years ago at 6:18 AM
Hi, I placed my order over a week ago, and have not received the art approval email, or a reply to my other emails to customer support. Please advise as to what is going on.
John Zhang 1 years ago at 9:59 PM
Dear Mikayla ,
thanks for your letter .
because our national holiday ,we close the delivery one week , we already come back from holiday today . you can contact with your support department support@custommugcup,com
Mary Jane Martin 1 years ago at 9:31 PM
hello I have a question, when I tried to order it told me the slogan I tried to send was not supported, I'm not sure what that means. Could I just send you the words we want on the other side & how we want them printed?
John Zhang 1 years ago at 11:40 AM
Dear Mary Jane Martin ,
thanks for your information . I also didn't know what's happened , but you can send the payment to our paypal account , please contact with our sales department , by email . support@custommugcup.com
Yvonne Corstorphin 1 years ago at 6:40 AM
Hello,
I have been liaising with Lucy to select which mug I would like to buy. I sent my order and Paypal payment on Tuesday 20th October but have not received confirmation that payment has been received or been advised when production will take place. As these mugs are needed as Christmas gifts for our choir members I would like to make sure that I have them the first week of December. Would you be able to contact me by email asap to confirm.

Thanks very much.
John Zhang 1 years ago at 6:59 AM
how are you. because we attend the canton fair from Oct23th-28th. then will delivery all mugs . i think your time is no problem.

you also can send email to lucy directly. lucy@coffeemugceramic.com.
Mikayla 1 years ago at 10:32 AM
Hi again,

I am still awaiting my purchase and an email reply from you. It has been sent, can you please advise where it currently is.

Thanks.
Chiwah Slater 1 years ago at 12:50 PM
Your instructions say, "An editable version of all files including linked and placed images must be submitted." Is it better that I send you a .psd file or a .jpg file?

Also, if I order photo on both sides, 5"x3.87", will there be any break between the images or will they touch or overlap?
John Zhang 1 years ago at 1:11 PM
Dear Chiwah Slater, yes you can send it online or by email . PSD is ok .
we will send one proof to you check , before you place the order ,if you need .
Evan 1 years ago at 6:17 PM
Hi!

I'm really interested in the Mug and have some questions;

1. I see that you do ship to Singapore. Am I able to receive it by 21st Nov and what is the latest date I should place my order?

2. Are there examples to show the transition for 2 tone Colour Mug?

3. Am I able to have a preview of the Mug edited w desired photos sent before I proceed w my order?
Evan 1 years ago at 11:13 AM
One more question,

Can I add more than 1 picture in. Apparently, I can only upload 1.
John Zhang 1 years ago at 1:14 PM
Yes .
Pat 7 months ago at 10:40 AM
What is the procedure to add multiple pictures
spring ceramic 7 months ago at 12:12 PM
Hello,There is no limited for the pictures. but the printing area is limted ,so more pictures will be unclear, we suggest 2 or 3 pictures is enough.thanks.
Pat 7 months ago at 9:25 PM
When you go to order them it only gives the option of 2 pic how would you add the 3rd one
spring ceramic 7 months ago at 8:45 AM
Hello , you can send the picture to our email : support@custommugcup.com. thanks.
John Zhang 1 years ago at 1:14 PM
Dear Evan ,
For your question , I reply as below ,
1. mug's production time is approx 5-7 days , fastest 3 days .
Delivery by Fedex or DHL to Singapore is approx 4- 5days .
2. we can send one proof to you check , before you place the order ,if you need . Please send your requirement by email , support@custommugcup.com or lucy@coffeemugceramic.com
Vicky 1 years ago at 5:00 AM
Are you shipping to cyprus? What is the cost?
John Zhang 1 years ago at 3:50 PM
Yes . Please contact with our colleague by email , support@custommugcup.com
Joe 1 years ago at 12:08 PM
I am only given a shipping option for FedEx when trying to order over 200 cups. The shipping charges are over the cost of the cups when shipping by FedEx to Florida. Is there any other shipping method I can use?
John Zhang 1 years ago at 9:27 AM
Dear Joe ,
Thanks for your question , usually when you choose the delivery by air , the delivery charge is expensive , if you don't need the goods urgent , you can use to delivery by sea , the shipping charge will be cheap .

best regards
John
Chase 1 years ago at 1:33 PM
Can u make mug for me on my picture???
John Zhang 1 years ago at 9:28 AM
Please choose the photo mugs . then we can print your picture on them .
Josephine 1 years ago at 6:07 PM
Can send to Singapore?
How to provide photo?
Will u design the mug with photo given or we have to design the printing to be?
I m looking at making 6
John Zhang 1 years ago at 11:18 AM
Yes , we can delivery the mugs or cups to Singapore .
you can send the artwork's file online or by email to support@custommugcup.com . we can help you design the mug with photo .
Grace Ann Pormiento 1 years ago at 10:38 PM
I am disappointed with the outcome, I ordered these customized mugs in blue but the picture is very visible already even without putting the hot water!
John Zhang 1 years ago at 5:27 PM
you can order the black magic mug in future , is better than the blue color .
ryan heritage 1 years ago at 10:35 AM
how long will it take to make and deliver
ryan heritage 1 years ago at 10:36 AM
will it be delivered in Whyalla before Christmas
ryan heritage 1 years ago at 10:42 AM
can you get it here before Christmas
ryan heritage 1 years ago at 10:58 AM
I don't wont my order done I have changed my mind don't make the mugs for me
John ZHANG 1 years ago at 9:05 AM
usually 2-3 days production time +7-10 delivery time by fedex or DHL .
About Faces Entertainment 1 years ago at 11:24 PM
On 12/23 Lucy stated we would be refunded that day. THIS HAS NOT OCCURRED. I inquired on 12/28 if it would be a credit to PayPal account or credit card. NO RESPONSE. PLEASE REFUND IMMEDIATELY.
John Zhang 1 years ago at 11:23 AM
Already refund !
brina 1 years ago at 8:17 AM
If I place an order today will I have it by the 9th of January?
John Zhang 1 years ago at 11:24 AM
usually the mass production time + delivery time , fast time need 15 days .
France 1 years ago at 12:57 AM
Why no response from you for 11 days ??? It's not very serious !! What about other costumers ? Did you had problem to have your order ????
John Zhang 1 years ago at 11:26 AM
how are you . what's problem do you face , please send your email to support@custommugcup.com , if not response , you can claim to sales manager email address , springceramic@vip.163.com
France 1 years ago at 12:12 PM
Thank you
Leon De Leon 1 years ago at 8:10 PM
Hi good day..We are interested to purchased some of you're mugs but we are her in KSA riyadh...how we can order what is the process please send us any details.

Thanks REgards
John Zhang 1 years ago at 12:53 PM
Please send your enquiry by email , support@custommugcup.com we can help you delivery it . I think the sea delivery it's better for you . So the MOQ at least more than 500pcs.
CORNELL JACKSON 1 years ago at 3:26 AM
We ordered 50 HAVE A NICE DAY FUNNY CERAMIC COFFEE MUGS on December 18, 2015. We still have not received them. Via email on Jan 7th. said would ship in 2 days. Still no order. When can we expect our order????
John Zhang 1 years ago at 3:39 PM
your order was sent before yesterday , the tracking No. fedex :628527619335 .it's better to send your question by email .
EColl 1 years ago at 8:40 AM
Has shipment 100000553, order 100001143 been mailed?
spring ceramic 1 years ago at 2:38 PM
Yes,your order has been shipped,the tracking number is 628527618876 by fedex express,you also can check you order status on your account,thanks.
France 1 years ago at 9:38 AM
Hi ! I want to get a confirmation from you that my order will be shipped before February 1 of your holiday! Thank you for answering me !
spring ceramic 1 years ago at 3:43 PM
Hi,yes,i replied you by email,thanks.
France 1 years ago at 6:45 PM
Merci ! Thank you !
France Beausoleil 1 years ago at 6:57 PM
Hi ! Is my order was sent ? Thank you
spring ceramic 1 years ago at 4:13 PM
HI,you order under production now ,will send you soon,thanks.
France Beausoleil 1 years ago at 7:00 PM
It was suppose to be SEND BEFORE FIRST FEBRUARY as you promesse me. As it will be not send, I want a full refund. Thank you.
springceramic 1 years ago at 4:36 PM
because the CNY holiday from Feb 1st -Feb 15th is our holiday , anything is slow . I do hope you can understand . and if can't reach your time , we can agree to refund your payment . please send your email to support@custommugcup.com
France Beausoleil 1 years ago at 9:25 AM
Hi ! What about the refund? I send you a email asking a refund on the 11th february. Thank you
spring ceramic 1 years ago at 10:25 AM
hi,i wil remind our finance department,thanks.
spring ceramic 1 years ago at 10:57 AM
Hi,could you please apply refund on your account ? so we can release the payment to you,thanks.
France Beausoleil 1 years ago at 11:25 AM
Where do I apply for refund on my account please ?
spring ceramic 1 years ago at 11:49 AM
Hello France,
on the account you ordered,thanks
France Beausoleil 1 years ago at 10:55 AM
Yes, on my account, but I don't see any "apply for refund" on it.. can you be more specific please ! Thanks
spring ceramic 1 years ago at 4:43 PM
if there is not,i will inform our manage and arrange it for you ,thanks
Jill 1 years ago at 6:33 PM
Good day, I was wondering how the design process works. If I send my design as and AI file, and choose 2 sides, do you resize it and then centre it on each side? Also the full wrap around option....again do you resize everything through your art department or are we responsible for that? (IE: I have created a repeating pattern, what dimensions should I send)?
John Zhang 1 years ago at 8:59 PM
Dear Jill , thanks for your letter . you can send your artwork's files to us , and send your details printing area to us by email . we can help you design it by our art department . best regards John
John Zhang 1 years ago at 9:01 PM
we will adjust the pattern size against the mug shape , you only send the files to us , then it's ok .
Lawrence Green 1 years ago at 1:22 PM
Hi John,
Can we see how the logo is placed and sized before ordering, and what can we do to reduce the shipping costs? We are a non-profit, just starting out, so money is tight. Check out our site at love-24-7.com
Thanks.
Lucy Yuan 1 years ago at 2:46 PM
Hello Lawrence,
yes,please advice the mug shape you like,we can send you the mock up,how many piece you'd like to order?for quantity up to 500pcs we can ship it by sea which cheaper than by air.please contact to my email:lucy@coffeemugceramic.com.thanks.
Veronica Mao 1 years ago at 3:56 AM
will you send me the art work proof before you print on the mugs?
lucy 1 years ago at 1:10 PM
yes,we will.
Roxanna 1 years ago at 6:59 AM
i have a question about the 11oz Personalized Magic Mug, Custom Magic Photo Mug, Color Changing Mug with the inside colour one can you also print something on the outside?
lucy 1 years ago at 1:11 PM
Hello,inside color outside black color.can print photo on the outside,when cold is black ,when hot change to the photo you pirnt,thanks.
Roxanna 1 years ago at 2:38 AM
Can I choose the inside color?
How fast do you ship to Canada?
lucy 1 years ago at 5:30 PM
yes,15 to 20 days by china post mail.
10 to 12 days by fedex express,thanks.
Roxanna 1 years ago at 11:00 PM
How do I choose China mail. It only allows fedex.
spring ceramic 1 years ago at 10:27 AM
Hello,which country do you want to ship to ?
Jean Rybka 1 years ago at 6:20 AM
Good afternoon. We purchased black coffee mugs from a catholic church. Once the hot water was added the outside of the cup had a religious picture. We would like different catholic saints on the cups. How do we specify this when we order the cups.
Thank you. My e-mail address is: jrrybka@bex.net
lucy 1 years ago at 5:31 PM
hi ,you can upload the picture on the link when you order one by one,thanks.
Jonathan Moreno 1 years ago at 2:23 PM
Hello I just wanted to know if you guys could make the photo visible and have the phrase of my choice show up when the mug is filled with hot water or etc. For example the photo will be at the bottom of the cup and the words will pop up at the top. What I'm really attempting to do is replicate what is shown in this video; http://video1.bajarfacebook.com/bajar-video-de-facebook-1749653368605595.html
spring ceramic 1 years ago at 5:07 PM
Hello Jonathan,
the mug on the video is ok to make,but this is another method ,the moq is 3000pcs,
if it is ok for you,i will quote you asap,thanks.
Jim 1 years ago at 1:02 PM
I would like to place an order for several picture mugs and want to have different names on each. Is this possible? How should I place the order to accomplish this?
spring ceramic 1 years ago at 4:40 PM
Hello Jim,
yes,it is possible to print different picture with different names.you can place the order online and send your detail request to my email:lucy@coffeemugceramic.com, thanks.
SHELLEY MOUSER 1 years ago at 8:20 AM
I have added what I want twice to the shopping cart and it will not show me anything about calculating shipping. I need to know how much shipping is before purchasing.
11oz solid color glossy mug with personalised and customized logo
Product Color
Black
Colors
Full Color
Where do you want it printing?
Full Wrap around
Edit Move $3.20
quantity 144
$460.80
Shipping to USA Logan, Ohio 43138 can you please let me know how much shipping costs would be. thanks!
spring ceramic 1 years ago at 4:59 PM
Hello Shelley,
Thank you for your letter.
the shipping cost is 398usd,total 858.8usd include mug price.
you can make the payment to our paypal accout: lisionok2008@gmail.com. thanks.
PS 11 months ago at 8:59 PM
Hello. Have placed order # 100001552 - but received no artwork to look at, or advise on progress, Please advise!
John zhang 11 months ago at 9:48 AM
Dear PS ,
Please send email to support@custommugcup.com . Ms. Lucy will help you .
Khaled 11 months ago at 3:19 AM
Hi,

I've placed Order #100001591 a week ago, and sent you emails but I didn't receive any reply from you.
when will the order be shipped?
John 11 months ago at 7:30 PM
Dear Khaled ,
Please send email to support@custommugcup.com . Ms. Lucy will help you check .
usually 3-5 days will be shipped . but except the not regular products .
Lovena David 11 months ago at 9:12 PM
I made an order for a magic mug on the 29th of April 2016 ( Receipt number 3978-7447-6103-6305) and it still hasn't been delivered yet. I would like to know when will it be delivered?
spring ceramic 11 months ago at 5:07 PM
Hello Lovena,
The mug you order has been shipped,the tracking number is LS869401566CN,you may find the tracking information in 3 days,tracking website:
http://new.17track.net/en/track?nums=BJR2170773011425
thanks.
Patrizia Rossi 10 months ago at 10:29 PM
I placed my order on May 14, 2016 (yesterday- Your Order #100001686) and Select Shipping Method - China Post Air . When I supposed to receive the product?
spring ceramic 10 months ago at 11:18 AM
Hello Patrizia, thank you for your order.the parcel will be shipped within today,shipping by china port air about 15 to 20 days,thanks.
Serge Labelle 10 months ago at 8:41 AM
Hello,

Are the espresso cups in the following mugs and saucer set http://www.custommugcup.com/custom-design-ceramic/designer-your-90-110ml-espresso-cups-and-saucers-wholesale.html round like the Bhaavya picture or tappered like the Versailles cups at the bottom of the page?
springceramic 10 months ago at 5:06 PM
Hello Serge,
The actual cup and saucer is like the picture at the description,thanks.
Irene Macias 10 months ago at 8:13 AM
Hi! I have been trying to place an order on Ceramic Coffee Mug With Lid ,Custom travel mugs with no luck. Once I fill all the information and click add to cart, I keep getting the following message: Please specify the product required option(s). Even though I have filled all the fields.
I have tried with three different web browsers with no luck. Could you please help me with this? THANKS
spring ceramic 10 months ago at 12:00 PM
Hello Irene, please advice your require for the mug i will check the price for you and you can pay to our paypal account directly. my email: support@custommugcup.com thanks.
stephen lewis 10 months ago at 11:14 AM
I want to place an order for the magic mug with the picture of our lady of perpetual succor appearing when we put hot water in it. how much would it cost and what is the minimum order.
thank you
stephen
spring ceramic 9 months ago at 12:33 PM
Hello Stephen,how many piece do you like to order ? one piece price is 3.9usd/pc,thanks.
Hilary Storey 9 months ago at 3:57 PM
Hi, I placed an order, and have the paypal receipt, but it's not showing up on your website under "my account" My orders it shows I have no orders. What should I do?
spring ceramic 9 months ago at 4:10 PM
Hello Hilary,
We received 2 of your orders(order#100001846&1847)but the order still pending payment.that means we did not receive the payment from you ,thanks.
John Zhang 9 months ago at 4:40 PM
Dear Hilary ,
thanks for your letter . your order was confirmed , the order number is Order # 100001847 . best regards John
Vipul Gajjar 9 months ago at 6:20 PM
Hi,
I have placed an order but instructions to be taken from Lucy Yuan.
Please confirm that you have received all instructions.
Thanks.
spring ceramic 9 months ago at 10:22 AM
hi,well received your order and all of the instruction.kindly note the imprint color is hard to follow the mug color by sublimation printing,thanks.
guillaume raux 8 months ago at 6:27 PM
bonjour
si je commande 100 mugs , puis je avoir 5 modeles de mugs differents (5 images differentes ) , soit 20 mugs d'une image , 20mugs d'une autre image , 20 mugs d'une autre image ... ???? en gardant le prix d'une commande pour 100 mugs ?
spring ceramic 8 months ago at 10:17 AM
bonjour
thank you for your inquiry. yes, we can have 100 pcs mugs with 5 images,the price is 1.65usd/pc ,shipping cost to France about 270USD. you can order from the link below: https://www.custommugcup.com/custom-design-ceramic/standard-ceramic-mug/11oz-standard-customized-coffee-mug-personalized-mug-white-mugs.html
thanks.
springceramic 8 months ago at 6:00 PM
bonjour
avez vous un moyen de livraison moins cher ?
guillaume 8 months ago at 6:01 PM
bonjour
avez vous un moyen de livraison moins cher ?
springceramic 8 months ago at 8:31 PM
bonjour
Do you mean the shipping cost or mug price?
guillaume 8 months ago at 6:39 AM
shipping cost
spring ceramic 8 months ago at 9:35 AM
bonjour
you know the shipping cost are charge by weight or CBM, the gross weight of 100pcs mug about 40 KGS.it is the vip discount we got from the shipping company already.if you can order more quantity about 500pcs ,we can ship it by sea which shipping cost will be lower ,thanks.
br
Lucy
Ulie 7 months ago at 2:28 PM
I have been trying to use the live chat but no one has responded. I want to order 3, 16oz ceramic travel mugs. When I upload the photo, I get an error message that the extension is not right. No problem when I try it with a magic mug of same size
springceramic 7 months ago at 3:05 PM
Hello, sorry i did not receive your message from live chat skype. if you cannot upload online ,please send it to my email support@custommugcup.com , you can place order online without upload the file. thanks.
Ulie 7 months ago at 3:32 PM
I sent the pictures in the email. How do I place the order. I don't want anything on the mugs except the pictures. I want the picture on both sides of mug. I don't want magic mugs.
spring ceramic 7 months ago at 12:04 PM
Hi, well received your pictures from email. noted you want travel mug. and we will only print your picture without anything , it will be shipped asap,thanks.
Ulie 7 months ago at 3:42 PM
Will you let me see what the mugs look like before you send them? Please make sure the pictures aren't stretched and that they look on the mugs like they do on the email I sent you.
spring ceramic 7 months ago at 4:10 PM
Yes, i will send you picture before it shipped.thanks.
Vanathy Wimaleswarans 7 months ago at 10:32 AM
Hi, I just placed my order about 10 minutes ago and Still have not received a conformation email yet.
spring ceramic 7 months ago at 11:10 AM
Hello Vanathy, your order number is 100002129, but the order still unpaid. after you make the payment ,there will be confirmation email,thanks.
Vanathy Wimaleswarans 7 months ago at 11:26 PM
Ok, I was recently given a prepaid Visa card. Can I pay it using the card?
Vanathy Wimaleswarans 7 months ago at 11:53 PM
Hi, sorry for the incoindence, but can you please cancel my order? Thanks
spring ceramic 7 months ago at 9:01 AM
ok,thanks.
Deane H Brune 7 months ago at 7:31 AM
We are looking for a mug with a visible logo and then when a hot liquid is put in the cup an additional picture/logo would appear. Is this possible?
spring ceramic 7 months ago at 9:20 AM
Hello Deane,
Yes, it is possible. how many quantity you'd like to order ? the moq required is 1000pcs ,thanks.
Deane H Brune 7 months ago at 9:44 PM
Thank you for your prompt response. We forward information to our customer and advise. Thank you.
spring ceramic 7 months ago at 9:04 AM
You are welcome.☺
Gerald 6 months ago at 7:43 PM
Morning,
I would like to order 25 coffee mugs with printing on both sided. One side would have the individuals name and the other a company Logo. Is it possible to email a power point slide depicting the logo and individual name to be placed on each mug? If you could email be back at candela1249@aol.com. Thank You, Gerald
springceramic 6 months ago at 8:42 PM
Hi , yes ,we can print individual name on the different mug for you , please send you artwork to my email support@custommugcup.com,thanks , Lucy
Sheree 6 months ago at 7:13 AM
Hi
I am an artist and want to have my designs printed onto the mugs like the starbucks style mug. the artwork is is quite detailed with many different colours - can a fine art print be put on those mugs ? I like the white colour for my artwork.
If not - what mug style can be used? I don't want the standard flat sided mug, I'm looking for something different and friendly like the shape of the starbucks mug. Is there a minimum quantity? And do I use a high resolution jpg file or pdf to supply for my artwork?
spring ceramic 6 months ago at 10:31 AM
Hi,
yes, we can print your artwork on the starbucks style mug. the moq is 50pcs. could you please send your artwork to my email : support@custommugcup.com ? i will show you a example photo for your refernece. AI or PSD file,dpi up to 300 will be better for us.thanks.
Graeme Davies 6 months ago at 2:18 AM
Hi,
I placed an order Sunday and am wondering when it will be finished processing and shipped out? And how long will it take to ship?
Order number 100002293
spring ceramic 6 months ago at 9:03 AM
Hi, your order was on production , i will send you a product photo soon.
it will take 10 to 12 days to ship ,thanks.
spring ceramic 6 months ago at 4:45 PM
Hi Graeme,
I did send you email of the mug production photo ,could you confirm back? thanks.
Graeme 6 months ago at 12:32 AM
Yes, I saw the email and approve for sure. Thanks!
Maria Miranda 6 months ago at 2:21 AM
Hi, it's 27 days already? I didnt receive my order?
Pls reply to my email.
Thanks
spring ceramic 6 months ago at 9:56 AM
Hi, the parcel shipped for at Sept 3th, i replied you by email.
any question just contact me ,thanks.
Ravi 6 months ago at 10:19 PM
Hi,

I would like to place an order of 35 Set (Set of 4 Pcs.). with company logo (Full Colour)..
I want the traditional way of printing ( decal paper printing, usually printing on household cups), not sublimation or screen. Can you printing this?
spring ceramic 6 months ago at 9:24 AM
Hi, which mug shape you'd like to order? for decal printing the moq is 50pcs each design , is it ok for you to increase some quantity?
ravi 6 months ago at 11:13 AM
Personalized Espresso Cups and Sacuers. 140 Pcs. with same branding.

Please ensure that printing should not be faded later on.
Also can you do printing on Soccer and Mug Handle?
spring ceramic 6 months ago at 11:43 AM
Hello Ravi,
The printing is by 780℃ decal printing , it will not be fade off ,diswasher and microwave safe. the saucer and handle can be printed,but the unit cost will be little higher, please advice your email address , i will quote you accordingly ,thanks.
Htet Htet Linn 5 months ago at 11:45 PM
I ordered on 19 oct i think may be earlier than that also.that time no need to pay via masterr card...right?.It gave me tracking no.but i didnt save it.i havent received the email also.
Wh i want to know is my order is still processing or should i need to order again?
I dont want to be double order ..
Thanks
spring ceramic 5 months ago at 8:42 AM
Hi, thanks for your message.could you please advice your order number or your email address when you order ,i will check for you accordingly ,thanks.
kaitlyn 5 months ago at 1:15 PM
Hi there just wondering I never got an order number yet I have paid and have a receipt number and the money has gone out of my bank how can I track my order and is my order still going? I ordered on the 12th October?
spring ceramic 5 months ago at 2:07 PM
Hi, your order number is 100002443, i send you photo proofs but you never reply. the parcel has been shipped, tracking number is 500912922591 by DPEX,thanks
kaitlyn 5 months ago at 6:31 PM
i just noticed why i was receiving no contact as the email i had in was the wrong one no such thing as hotmhotmail. sorry for the confusion i feel so bad
spring ceramic 5 months ago at 8:59 AM
Don't worry ,the parcel has been shipped, hope you can receive it asap,thanks.
Sharon Alder 5 months ago at 2:42 PM
I am keen to order 100 Blue Insulated Stainless Steel Travel Mugs - engraved, but I need to have them here in Melbourne Australia before the 9th December. Is this possible??
spring ceramic 5 months ago at 4:51 PM
Hello Sharon,It you can make order within this week ,it is no problem to recieve it before 9th December,thanks.
Gil 4 months ago at 6:52 AM
How do you handle transparent images? Do you accept transparent images for mugs?
Thanks.
spring ceramic 4 months ago at 9:26 AM
Hi, what kind of transparent images ? please send to my email: support@custommugcup.com
thanks.
Naomi Bernheim 4 months ago at 2:55 AM
Qi need to make sure the order I just placed goes to a new shipping address on my account.
spring ceramic 4 months ago at 10:05 AM
hi ,i did reply your email, please send me the new address,thanks
Naomi Bernheim 4 months ago at 10:24 AM
40 Catherwood dr.
Ithaca, NY 14850
Jeremy Francis 4 months ago at 4:56 AM
I placed an order on 11/28. Order #100002826 (placed on November 28, 2016 9:30:26 AM CST) I have not heard from anyone at this company or confirmed the order is being processed? I need the order before December 9th, which was the reason I ordered from this company. Please confirm the order is being processed and will be received. Thank you.
spring ceramic 4 months ago at 10:06 AM
Hi , i did reply you by email.please confirm back so i can start the order.the production time about 5 days ,shipping by express about 10 to 12 days. i don't think you can receive it before Dec.9th ,please advice,thanks
Jeremy Francis 4 months ago at 11:21 AM
Please cancel this order and issue a full refund. This is not at all what I expected. I reviewed the order. The proof sent via email is NOT what I expected when I placed the order on the website. This mug is not the mug provided in the description of the order. I expected a completely black mug with the 2 images printed on each side (Left and Right). Please cancel this order for full refund. It is not what I ordered based on what the website provided I would receive. It has not gone into production. Also, you will not be able to meet a promised deadline. Thank you for your time. The website should be more accurate in its description of this item. Please confirm the cancelled order. Confirm when the refund has been issued. Thank you.
spring ceramic 4 months ago at 1:31 PM
Hi, it is ok to cancel the order. but for roduct no. SPTMUG003 black mug is the same with what we descrip it .please check with it carefully ,the example is the one after printing picture,thanks.
Mairah 4 months ago at 9:26 PM
I am looking to purchase two or three custom printed ceramic travel mugs for Christmas gifts and would like them deliver by Dec 20. What is the expected delivery times for the China Post Air and the FedEx IE?
spring ceramic 4 months ago at 5:33 PM
Hi, China post air may not arrive on time ,it is better FEDEX IE or UPS,thanks.
anas el amraoui 3 months ago at 8:06 AM
i'd like to know if you can shipe to morocco ???
Lucy 3 months ago at 4:07 PM
Yes . we can delivery the goods to Morocco , but please contact with our person to confirm the shipping cost . send the email to support@custommugcup.com
vipun rathnayaka 3 months ago at 1:51 PM
i have ordered 2 mugs 3 days ago and you have not shipped the items yet. i need them for my mothers birthday on this 23rd of december. Please check my order and ship it fast.
order number:100003062
spring ceramic 3 months ago at 6:05 PM
Hi, your parcel has been shipped,the tracking number sent to you by email already ,thanks.
vipun 3 months ago at 6:16 PM
Thank You!
spring ceramic 3 months ago at 9:46 AM
you are welcome !
Carrie Youngcourt 3 months ago at 11:31 AM
I placed an order last Monday and im just now seeing that I could have selected i date I needed them by. But when I was placing my order I never saw once about choosing a date. My order # is 100003059, is it possible that i can get them by Saturday? I need them for Christmas.
spring ceramic 3 months ago at 2:12 PM
hi Carrie,
The parcel has been shipped at Dec.14th ,tracking number will be send to you tomorrow ,it may be take 5 to 7 days more to arrive,thanks.
Carrie Youngcourt 3 months ago at 4:53 AM
I still have not received the tracking number for my order I really need this order by Saturday. When I look at my order it still says it's being prosceed
spring ceramic 3 months ago at 9:26 AM
hi,your parcel has been shipped, tracking number is 1Z01E9E16743964074 by UPS,,you may receive it within one week,thanks.
Wendy Ayala 3 months ago at 4:37 AM
Dear.
My name is Wendy Ayala and I want to buy a magic mug to send it to Canada
I wonder when the mug is supposed to arrive if I buy today and what is the difference between China shipping and Fed ex
Thanks
Wendy
spring ceramic 3 months ago at 9:31 AM
Hi Wendy,
China post shipping will be 15 to 25 days to arrive , fedex or UPS shipping only 10 to 12 days ,thanks.
Wendy Ayala 3 months ago at 4:26 PM
Iam trying to buy a magic mug but it asks for a paypal account
I followed all the process but I want to pay with my credit card and paypal says no available for Ecuador
I would like to know if there is another way to buy the mug
spring ceramic 3 months ago at 4:54 PM
Hi Wendy,
There is no shipping option online to Ecuador, as i checked the shipping cost about $14 for 1pcs.plus mug cost $3.8/pc ,total $17.8. please make the payment to our paypal account: lisionok2008@gmail.com and tell me once you paid. you can contact me by email : support@custommugcup.com
thanks.
Ana Pinedo 3 months ago at 10:01 AM
I am looking for my tracking number.. order # 100003149
spring ceramic 3 months ago at 10:41 AM
Hi,order #100003149 ,tracking number is LT593287381CN ,thanks.
Dairren Farren 3 months ago at 11:23 PM
Dairren Farren 12 days ago at 9:37 AM
I have tried contacting you twice in regards to an order I made on December 9, 2016, but have yet to hear back from anyone, please let me know the status of order # 100003010, we would love to have them by Christmas! Thank you.
REPLY
spring ceramic 12 days ago at 12:05 PM
Hi Dairren,
The mug you ordered has been shipped yesterday ,the tracking number will be update on the website once available,thanks.


I paid almost $70 in shipping and ordered in time that these mugs would arrive by christmas, we were announcing our first baby to the family using your product. It is now December 28th and we have not received our mugs and the arrival date has changed TWICE from coming December 28th, then changing to December 30th and now it is saying the package isn't arriving until January 4th!!
This is a little ridiculous...and you had previously told me the mugs had shipped 12-13 days ago (from today) when in reality they were only shipped 5 or 6 days ago. I am very un-pleased by this, I know Christmas is a busy time, but don't tell a customer their item was shipped when it was not. Is there anyway I can be reimbursed for some of my purchase, they have arrived by now!
Carrie Youngcourt 3 months ago at 1:57 AM
I too ordered from them and they told me that my order was shipped out 2 days after I put the order in and I to payed over 70 for shipping and needed them here by Christmas. I didn't get it, I checked the tracking on Friday and it said the 29th i checked again this morning now it's saying it won't be here till the 4th!!! There a joke and lied to me
spring ceramic 3 months ago at 10:14 AM
Hi Carrie,
Thank you for your letter.
your goods has been shipped within 2 days after you ordered.
during Christmas the parcel always get delayed by some reasons,the shipping company will try there best to ship for you as quick as possible. for the goods that have time limited to receive, please order as early as possible. usual time 15 to 18 days ahead , at peak times 20 to 25 days ahead to avoid delay. thank you very much !
spring ceramic 3 months ago at 10:09 AM
Hi Dairren,
Thank you for your letter and sorry for the delayed coming product.
during Christmas the parcel always get delayed by some reasons,the shipping company will try there best to ship for you as quick as possible. for the goods that have time limited to receive, please order as early as possible. usual time 15 to 18 days ahead , at peak times 20 to 25 days ahead to avoid delay. thank you very much !
Dairren Farren 3 months ago at 8:49 AM
I am aware that christmas is a busy season, but your company had told me that my mugs had shipped, but when I finally got a tracking number it said they weren't shipped until December 22! Which was almost 2 weeks after I ordered them..
spring ceramic 3 months ago at 9:33 AM
Hi, your order place at Dec.10th ,we ship the order at Dec.14th, it will take 3 to 4 days from our factory to shenzhen shipping branch. the tracking information start from Dec.17th. there is no two weeks shipping for 10 mugs order on our site. please find the tracking as below:
物流方案 :UPS Expedited
发货运单号 :1Z01E9E16743382407
出库时间 :2016-12-20 00:35:07
2016-12-29UNLOAD SCAN CANADA,DIEPPE
2016-12-29ARRIVAL SCAN CANADA,DIEPPE
2016-12-29UPDATED DEPARTURE CANADA,MIRABEL INTERNATIONA
2016-12-29LOCATION SCAN CANADA,LACHINE
2016-12-29IMPORT SCAN CANADA,LACHINE
2016-12-29UNLOAD SCAN CANADA,MIRABEL INTERNATIONA
2016-12-29ARRIVAL SCAN CANADA,MIRABEL INTERNATIONA
2016-12-29DEPARTURE SCAN UNITED STATES,LOUISVILLE
2016-12-29LOCATION SCAN UNITED STATES,LOUISVILLE
2016-12-29ARRIVAL SCAN UNITED STATES,LOUISVILLE
2016-12-28DEPARTURE SCAN HONG KONG,CHEK LAP KOK
2016-12-28ARRIVAL SCAN UNITED STATES,ANCHORAGE
2016-12-24LOCATION SCAN HONG KONG,CHEK LAP KOK
2016-12-23DEPARTURE SCAN CHINA,SHENZHEN
2016-12-22YOUR PACKAGE IS IN TRANSIT. WE'RE UPDATING PLANS TO SCHEDULE YOUR DELIVERY. CHINA,SHENZHEN
2016-12-22YOUR PACKAGE IS IN TRANSIT. WE'RE UPDATING PLANS TO SCHEDULE YOUR DELIVERY. CHINA,SHENZHEN
2016-12-22ORIGIN SCAN CHINA,SHENZHEN
2016-12-22PICKUP SCAN CHINA,SHENZHEN
2016-12-17BILLING INFORMATION RECEIVED CHINA
Carrie Youngcourt 3 months ago at 1:54 AM
I paid over 70 dollars in shipping to have my order here by Christmas when I looked on Friday it said it would be here by the 29th!!!! I looked again this morning and now it's saying it won't be here till the 4 of January. You guys are a joke and have under your q & a that mugs will be delivered from 5-7 days from the date of order. If anyone reads these comments before ordering and you need them by a certain time don't order from them because they will tell you one thing and the tracking shows another.
Gareth 2 months ago at 11:53 AM
Im Just about to place an order with shipping to Australia. Do the Mugs come individually boxed ?
spring ceramic 2 months ago at 2:29 PM
Hi Gareth, yes, the mugs will be come with individual box package,thanks.
spring ceramic 2 months ago at 3:15 PM
Dear Customers,
Thanks for your concern for such a long time.
according to the production arrangement ,our company has made a holiday plan for this comming holiday:
Spring Festival : Jan.20th to Feb.10th .
shipping company stop goods collection at Jan.17th .
during these time you can place the order ,but all the parcel will not be shipped until we back to work.
Happy Spring Festival! thank you very much !
best regards,
Lucy
Gareth 2 months ago at 3:24 PM
Happy CNY enjoy the festivities and look forward to recieving our order when you return
springceramic 2 months ago at 12:23 AM
Thanks.
Leon 2 months ago at 12:26 AM
Can I put nude pics on a mug??
springceramic 2 months ago at 12:30 AM
i am afraid not,thanks.
Ann Fournier 2 months ago at 1:18 AM
Before I place a final order, Can I see a proof of what I will get. I am looking to order 288 pieces with a possibility of another 2000
springceramic 2 months ago at 12:31 AM
yes, of course.we can make a mock up for your reference before order placed,thanks.
Clyde ONeill 2 months ago at 5:57 AM
Is there a mug that changes with addition of a "cold" liquid?
springceramic 2 months ago at 12:32 AM
the magic mug online is when cold mug is black ,after pour hot water mug get white ,photo printed appear ,thanks.
Keiyona Jones 2 months ago at 6:13 AM
I've never gotten a confirmation with a proof of my order and I NEED my order BEFORE February 15. I emailed customer service too and never got a response. What do I do from here?
spring ceramic 1 month ago at 5:27 PM
Hi Keiyona,
Thank you for your letter. as there is holiday during you send email ,so we did not reply in the first time. i did reply you by email already ,please check ,thanks.
Keiyona Jones 2 months ago at 5:20 AM
I need a tracking number for my order #100003413 I've sent 2 emails and asked one question on this blog so far. Please and thank you. I need my items BEFORE February 15.
spring ceramic 1 month ago at 5:27 PM
hi ,please check you email ,thanks.
Terry Young 2 months ago at 6:05 AM
My order still says processing its been almost a month and i sent emails as well! Your Order #100003278 (placed on January 5, 2017)
spring ceramic 1 month ago at 5:29 PM
Hello Terry,
Thank you for your letter.
as there is a long holiday in china because of new yar so your email did not reply in the first time. regarding your order i did reply you by email ,please check ,thanks.
spring ceramic 1 month ago at 9:56 AM
Dear value guest ,
Thank you for your concern during these time.
we are back from holiday ,everything goes to normal now.

During holiday ,there are many orders pending . please don't worry , we will ship for you asap.the tracking number wilL be update on the website once available.thank you for your kind understanding .

Have a nice day !
best regards,
Lucy Yuan
Custommugcup store
Kh 1 month ago at 5:06 AM
Is there a mesh piece that would act as a tea leaf strainer between the main body of the flask and the part you drink from?
spring ceramic 1 month ago at 8:45 AM
Hi, which mug you asked for ? for some glass trumber and stainless mug have the tea leaf strainer ,thanks.
Roger Barnett 1 month ago at 5:18 AM
Hi
I would like to know the cost of making approximately 35 mugs orange/ grey with our logo on one side and a persons name on the other
spring ceramic 1 month ago at 9:22 AM
Hi, which mug shape you'd like to order ? please email me to support@custommugcup.com, i will reply you asap,thanks.
Lauriane Robert 1 month ago at 11:07 AM
Would it be possible to have a part of the image printed on the mug and the other appearing when its hot? Is it possible if it overlaps?
spring ceramic 1 month ago at 2:21 PM
Hi , for the previous magic mug on the website is not able to make your effect. but we offer the this kind of magic mug too, the moq is 1000pc , if it is acceptable please email me your detail request to support@custommugcup.com.
thanks.
Lori Slyman 29 days ago at 10:32 PM
Hello:
I'm trying to place an order for magic mugs, 1 sample, and if we like it an order for 500, but it doesn't show up in the cart. Plus, can you give me all shipping costs & duty if any. We are located in West Berlin NJ, USA.
Thank you,
Lori
spring ceramic 28 days ago at 12:23 PM
Hi Lori,
For 11oz black magic mug is $3.8/pc ,shipping cost to USA about $9.5 by china post air mail ,shipping time about 15 to 25 days. you can order by email to support@custommugcup.com, thanks.
Robert Hartman 25 days ago at 12:06 PM
I placed an order on the febuary 1St and have not received it. What gives? Kind messed up a valentine's gift
spring ceramic 25 days ago at 5:12 PM
Hi Robert,
Please advive your order number i will check for you. usually for china post shipping time is 15 to 25 days , express shipping will be 10 to 12 days. besides there is a CNY holiday from Jan.20th to Feb.6th, you can email me to support@custommugcup.com
thanks.
spring ceramic 18 days ago at 3:37 PM
Hello KG,
The printing area for this mug is 21 x 8.5cm, but the mug on the link is not for customize ,you can order from the link following : https://www.custommugcup.com/11oz-personalized-black-coffee-mugs-customized-black-mugs-with-promotion-logo.html
thanks.
Jazzpop 3 days ago at 12:25 AM
Jazzpop
Do you ship to the UK? Do you have a UK site or pricelist? Thanks
spring ceramic 3 days ago at 9:57 AM
yes, we ship to UK always.you can order on this website directly, thanks.
Pam gusman 2 days ago at 3:24 AM
How long will it take to get a order to Farmington mo 63640b this is for gifts for my brothers and sisters need them before April 10h
spring ceramic 2 days ago at 10:24 AM
Hi Pam, shipping by china post air mail about 15 to 25 days, by express shipping about 10 to 12 days. thanks.