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Customer's question Area
Dear Customer , welcome you visit our site , and if you have any question , when you buy the personalized mugs from our site , welcome you submit your question in below .
Posted in: Customer's Question
9 years ago at 4:52 PM
If I replace the order ,can you give me some discount ?
9 years ago at 4:53 PM
Yes . when you place the order , you will give the reward points , then poins can be as your next order fund . also you can recommend our site to your friend , you can get the points also , if your friend place the order , you can get the more refund points . Wish you have a good luck .
5 years ago at 3:13 AM
I live in Canada. I want to order 6 magic personalized mugs with different picturesWhat's the price of the shipping?
How long toes it take to receive them?
Can i see the mug with the picture BEFORE the order?
Thank you
5 years ago at 9:44 AM
Hi Forture,You can choose the mug shape you;d like to order, add into the cart , then proceed to order , you can find the price with shipping cost to the place you chosen.
Production time in 1 day, shipping period by express about 7 to 10 days.
Please email me your photos to support@custommugcup.com, i will show you a digital mock you asap, thanks
9 years ago at 9:47 AM
1- Is this product passed the health department's regulations?2- How can I get a sample?
3- What is the turnaround time to receive the order?
4- How we have to pay for the order?
9 years ago at 9:50 AM
1. both of our products passed the FDA test . so it's safe for the health . 2. you can buy one sample from our site directly .
3. usually the product's time is 7 days for 50-2000pcs . 1-2 days for 1-50pcs .
2000-50000pcs 30 days .
4. you can buy the small quantity from our site www.custommugcup.com directly . support the paypal payment online . if the quantity is large you can pay 30% T/T ,after the goods is completed , you pay the balance .
9 years ago at 9:53 AM
My first question is if you are shipping to Finland, and what would the shipping costs be? My second question is in which form the picture is ok? (jpg, pdf….) And should the colors be in cmyk, RGB or something else?
I Include two examples, would they be ok for printing?
9 years ago at 10:01 AM
For your first question , if you order less than 300pcs ,you can check the shipping cost from the website , the step as below ,
1. put your quantity , color , printing side etc , click the " ADD TO CART " .
2. Click the " Proceed the Checkout " . you can find the shipping cost now .
For keep the good quality printing , the photo is best AI , PDF ,JPG is also ok , but better 300dpi .
we will accord the printing artwork to choose which way to printing , scree printing or Sublimation .
9 years ago at 5:14 PM
How about the Shipping cost ?
9 years ago at 5:15 PM
after submit the 'add to cart ' calculate the shipping cost to your country and an estimated price of your order will appear. but if you order more than 300pcs , Please contact with us by Email , we will check and offer a cheap shipping cost for you .email address :support@custommugcup.com
9 years ago at 6:11 PM
if I buy 10 coffee mugs can I have a single name on each of them and how much will that cost me? leave let me no by email they will be xmas gift.
9 years ago at 6:16 PM
yes . if you choose the photo mugs , you can print your name on each of them . you can place the order online . there will be have the exact cost .
9 years ago at 6:12 PM
Tracey again I forgot to say please and if you can email me the price that would be great.
9 years ago at 6:18 PM
You can check the price online , if you order the quantity over 300pcs , Please send your logo to our email support@custommugcup.com . we will offer the exact price and shipping cost for you .
9 years ago at 12:28 AM
It is hard not being able to veiw the design to make sure that I like it. However there is not enough time to get a sample. Is there any way to veiw design that I am not seeing?
9 years ago at 10:28 PM
please send email to Ms.Lucy , support@custommugcup.com , or contact online SKYPE ID: springceramic
9 years ago at 4:47 PM
How can I pay with credit card?
9 years ago at 3:51 PM
we only accept the payment by paypal or T/T . but if you use the payment by Credit Card , you can through the paypal , then will support the Credit Card .
9 years ago at 5:48 PM
Hello, I'm interested in these mugs...1) when will I receive the mugs if I live in Pennsylvania, USA?
2) can we also add text?
3) how big will the picture be?
( http://www.custommugcup.com/custom-design-ceramic/multiple-coffee-mugs/magic-mug/11oz-two-tone-color-personalized-magic-mug-custom-magic-photo-mug-color-changing-mug-with-spoon.html )
9 years ago at 11:19 PM
Hello,I ordered and paid a sample last month (6/23/2015) and it is written “completed” meanwhile I never received it.
Do you have a track on it? I chose China Air post.
My order number is: 100000371
Thank you for your answer.
9 years ago at 11:54 AM
Dear Romain , I think you have got now . usually China Air Port the delivery time is 10-15 days .
9 years ago at 2:23 AM
I am a new customer who has been trying to place my order for 3 days, I have wasted so much time i don't know if I should continue, every time I get to the part where I send it to the cart it tells me I don't have the required fields or it sends it to my cart and it is all wrong, do you have something wrong with your site??? I also try contacing you through your support email and could not get it to come up either
9 years ago at 12:31 PM
Dear Theresa , Please screenshot the wrong to us , and send the files to our email , support@custommugcup.com , we will help you slove this problem . you can try to change another browser to try to place the order . because other's client have not this problem in our site .
best regards
John
9 years ago at 12:11 AM
Thank you for your reply, I will change to chrome, should I send the instructions with the order or with the images
9 years ago at 10:37 AM
Dear Theresa , thanks for your order . looks good now . and We also received your instructions . future more , if you have any question , welcome you contact us by email or skype , skype name : springceramic . best regards
John
9 years ago at 7:27 PM
Hi, I am just wondering if you can print anything on the bottom (outside) of your personalised mugs or if it is only possible to print on the sides.Thanks
9 years ago at 2:13 PM
Dear Chelsea , thanks for your letter . if you order the mugs quantity , more than 50pcs , then you can print the logo on the bottom . you can contact with us by email . after you place the order . thank you
9 years ago at 8:02 PM
Hi John,We would like to wrap whole cup with our design. Could you please give us the design template for each cup? Thanks.
9 years ago at 5:40 PM
Dear Ken , please send your requirement to our email , support@custommugcup.com , we will send the cup's die-cut to you . best regards
John
9 years ago at 12:42 AM
Please I would like to find out if you ship to Nigeria and if yes, what's the shipping cost?
9 years ago at 5:39 PM
Dear Dee , Our colleague already contacted with you by email , Please check it .
best regards
John
9 years ago at 5:04 AM
Do you offer copper or rose gold printing on ceramic mugs?
9 years ago at 6:18 AM
Hi, I placed my order over a week ago, and have not received the art approval email, or a reply to my other emails to customer support. Please advise as to what is going on.
9 years ago at 9:59 PM
Dear Mikayla , thanks for your letter .
because our national holiday ,we close the delivery one week , we already come back from holiday today . you can contact with your support department support@custommugcup,com
9 years ago at 9:31 PM
hello I have a question, when I tried to order it told me the slogan I tried to send was not supported, I'm not sure what that means. Could I just send you the words we want on the other side & how we want them printed?
9 years ago at 11:40 AM
Dear Mary Jane Martin , thanks for your information . I also didn't know what's happened , but you can send the payment to our paypal account , please contact with our sales department , by email . support@custommugcup.com
9 years ago at 6:40 AM
Hello,I have been liaising with Lucy to select which mug I would like to buy. I sent my order and Paypal payment on Tuesday 20th October but have not received confirmation that payment has been received or been advised when production will take place. As these mugs are needed as Christmas gifts for our choir members I would like to make sure that I have them the first week of December. Would you be able to contact me by email asap to confirm.
Thanks very much.
9 years ago at 6:59 AM
how are you. because we attend the canton fair from Oct23th-28th. then will delivery all mugs . i think your time is no problem.you also can send email to lucy directly. lucy@coffeemugceramic.com.
9 years ago at 10:32 AM
Hi again,I am still awaiting my purchase and an email reply from you. It has been sent, can you please advise where it currently is.
Thanks.
9 years ago at 12:50 PM
Your instructions say, "An editable version of all files including linked and placed images must be submitted." Is it better that I send you a .psd file or a .jpg file?Also, if I order photo on both sides, 5"x3.87", will there be any break between the images or will they touch or overlap?
9 years ago at 1:11 PM
Dear Chiwah Slater, yes you can send it online or by email . PSD is ok . we will send one proof to you check , before you place the order ,if you need .
9 years ago at 6:17 PM
Hi!I'm really interested in the Mug and have some questions;
1. I see that you do ship to Singapore. Am I able to receive it by 21st Nov and what is the latest date I should place my order?
2. Are there examples to show the transition for 2 tone Colour Mug?
3. Am I able to have a preview of the Mug edited w desired photos sent before I proceed w my order?
9 years ago at 11:13 AM
One more question,Can I add more than 1 picture in. Apparently, I can only upload 1.
9 years ago at 1:14 PM
Yes .
8 years ago at 10:40 AM
What is the procedure to add multiple pictures
8 years ago at 12:12 PM
Hello,There is no limited for the pictures. but the printing area is limted ,so more pictures will be unclear, we suggest 2 or 3 pictures is enough.thanks.
9 years ago at 1:14 PM
Dear Evan , For your question , I reply as below ,
1. mug's production time is approx 5-7 days , fastest 3 days .
Delivery by Fedex or DHL to Singapore is approx 4- 5days .
2. we can send one proof to you check , before you place the order ,if you need . Please send your requirement by email , support@custommugcup.com or lucy@coffeemugceramic.com
9 years ago at 5:00 AM
Are you shipping to cyprus? What is the cost?
9 years ago at 3:50 PM
Yes . Please contact with our colleague by email , support@custommugcup.com
9 years ago at 12:08 PM
I am only given a shipping option for FedEx when trying to order over 200 cups. The shipping charges are over the cost of the cups when shipping by FedEx to Florida. Is there any other shipping method I can use?
9 years ago at 9:27 AM
Dear Joe , Thanks for your question , usually when you choose the delivery by air , the delivery charge is expensive , if you don't need the goods urgent , you can use to delivery by sea , the shipping charge will be cheap .
best regards
John
9 years ago at 1:33 PM
Can u make mug for me on my picture???
9 years ago at 9:28 AM
Please choose the photo mugs . then we can print your picture on them .
9 years ago at 6:07 PM
Can send to Singapore?How to provide photo?
Will u design the mug with photo given or we have to design the printing to be?
I m looking at making 6
9 years ago at 11:18 AM
Yes , we can delivery the mugs or cups to Singapore . you can send the artwork's file online or by email to support@custommugcup.com . we can help you design the mug with photo .
9 years ago at 10:38 PM
I am disappointed with the outcome, I ordered these customized mugs in blue but the picture is very visible already even without putting the hot water!
9 years ago at 5:27 PM
you can order the black magic mug in future , is better than the blue color .
9 years ago at 10:35 AM
how long will it take to make and deliver
9 years ago at 10:36 AM
will it be delivered in Whyalla before Christmas
9 years ago at 9:05 AM
usually 2-3 days production time +7-10 delivery time by fedex or DHL .
8 years ago at 11:24 PM
On 12/23 Lucy stated we would be refunded that day. THIS HAS NOT OCCURRED. I inquired on 12/28 if it would be a credit to PayPal account or credit card. NO RESPONSE. PLEASE REFUND IMMEDIATELY.
8 years ago at 11:23 AM
Already refund !
8 years ago at 8:17 AM
If I place an order today will I have it by the 9th of January?
8 years ago at 11:24 AM
usually the mass production time + delivery time , fast time need 15 days .
8 years ago at 12:57 AM
Why no response from you for 11 days ??? It's not very serious !! What about other costumers ? Did you had problem to have your order ????
8 years ago at 8:10 PM
Hi good day..We are interested to purchased some of you're mugs but we are her in KSA riyadh...how we can order what is the process please send us any details.Thanks REgards
8 years ago at 12:53 PM
Please send your enquiry by email , support@custommugcup.com we can help you delivery it . I think the sea delivery it's better for you . So the MOQ at least more than 500pcs.
8 years ago at 3:26 AM
We ordered 50 HAVE A NICE DAY FUNNY CERAMIC COFFEE MUGS on December 18, 2015. We still have not received them. Via email on Jan 7th. said would ship in 2 days. Still no order. When can we expect our order????
8 years ago at 3:39 PM
your order was sent before yesterday , the tracking No. fedex :628527619335 .it's better to send your question by email .
8 years ago at 8:40 AM
Has shipment 100000553, order 100001143 been mailed?
8 years ago at 2:38 PM
Yes,your order has been shipped,the tracking number is 628527618876 by fedex express,you also can check you order status on your account,thanks.
8 years ago at 9:38 AM
Hi ! I want to get a confirmation from you that my order will be shipped before February 1 of your holiday! Thank you for answering me !
8 years ago at 6:57 PM
Hi ! Is my order was sent ? Thank you
8 years ago at 4:13 PM
HI，you order under production now ,will send you soon,thanks.
8 years ago at 7:00 PM
It was suppose to be SEND BEFORE FIRST FEBRUARY as you promesse me. As it will be not send, I want a full refund. Thank you.
8 years ago at 4:36 PM
because the CNY holiday from Feb 1st -Feb 15th is our holiday , anything is slow . I do hope you can understand . and if can't reach your time , we can agree to refund your payment . please send your email to support@custommugcup.com
8 years ago at 9:25 AM
Hi ! What about the refund? I send you a email asking a refund on the 11th february. Thank you
8 years ago at 10:25 AM
hi,i wil remind our finance department,thanks.
8 years ago at 10:57 AM
Hi,could you please apply refund on your account ? so we can release the payment to you,thanks.
8 years ago at 11:25 AM
Where do I apply for refund on my account please ?
8 years ago at 6:33 PM
Good day, I was wondering how the design process works. If I send my design as and AI file, and choose 2 sides, do you resize it and then centre it on each side? Also the full wrap around option....again do you resize everything through your art department or are we responsible for that? (IE: I have created a repeating pattern, what dimensions should I send)?
8 years ago at 8:59 PM
Dear Jill , thanks for your letter . you can send your artwork's files to us , and send your details printing area to us by email . we can help you design it by our art department . best regards John
8 years ago at 9:01 PM
we will adjust the pattern size against the mug shape , you only send the files to us , then it's ok .
8 years ago at 1:22 PM
Hi John,Can we see how the logo is placed and sized before ordering, and what can we do to reduce the shipping costs? We are a non-profit, just starting out, so money is tight. Check out our site at love-24-7.com
Thanks.
8 years ago at 2:46 PM
Hello Lawrence,yes,please advice the mug shape you like,we can send you the mock up,how many piece you'd like to order?for quantity up to 500pcs we can ship it by sea which cheaper than by air.please contact to my email:lucy@coffeemugceramic.com.thanks.
8 years ago at 3:56 AM
will you send me the art work proof before you print on the mugs?
8 years ago at 1:10 PM
yes,we will.
8 years ago at 6:59 AM
i have a question about the 11oz Personalized Magic Mug, Custom Magic Photo Mug, Color Changing Mug with the inside colour one can you also print something on the outside?
8 years ago at 1:11 PM
Hello,inside color outside black color.can print photo on the outside,when cold is black ,when hot change to the photo you pirnt,thanks.
8 years ago at 6:20 AM
Good afternoon. We purchased black coffee mugs from a catholic church. Once the hot water was added the outside of the cup had a religious picture. We would like different catholic saints on the cups. How do we specify this when we order the cups. Thank you. My e-mail address is: jrrybka@bex.net
8 years ago at 5:31 PM
hi ,you can upload the picture on the link when you order one by one,thanks.
8 years ago at 2:23 PM
Hello I just wanted to know if you guys could make the photo visible and have the phrase of my choice show up when the mug is filled with hot water or etc. For example the photo will be at the bottom of the cup and the words will pop up at the top. What I'm really attempting to do is replicate what is shown in this video; http://video1.bajarfacebook.com/bajar-video-de-facebook-1749653368605595.html
8 years ago at 5:07 PM
Hello Jonathan,the mug on the video is ok to make,but this is another method ,the moq is 3000pcs,
if it is ok for you,i will quote you asap,thanks.
8 years ago at 1:02 PM
I would like to place an order for several picture mugs and want to have different names on each. Is this possible? How should I place the order to accomplish this?
8 years ago at 4:40 PM
Hello Jim,yes,it is possible to print different picture with different names.you can place the order online and send your detail request to my email:lucy@coffeemugceramic.com, thanks.
8 years ago at 8:20 AM
I have added what I want twice to the shopping cart and it will not show me anything about calculating shipping. I need to know how much shipping is before purchasing. 11oz solid color glossy mug with personalised and customized logo
Product Color
Black
Colors
Full Color
Where do you want it printing?
Full Wrap around
Edit Move $3.20
quantity 144
$460.80
Shipping to USA Logan, Ohio 43138 can you please let me know how much shipping costs would be. thanks!
8 years ago at 4:59 PM
Hello Shelley,Thank you for your letter.
the shipping cost is 398usd,total 858.8usd include mug price.
you can make the payment to our paypal accout: lisionok2008@gmail.com. thanks.
8 years ago at 8:59 PM
Hello. Have placed order # 100001552 - but received no artwork to look at, or advise on progress, Please advise!
8 years ago at 9:48 AM
Dear PS , Please send email to support@custommugcup.com . Ms. Lucy will help you .
8 years ago at 3:19 AM
Hi,I've placed Order #100001591 a week ago, and sent you emails but I didn't receive any reply from you.
when will the order be shipped?
8 years ago at 7:30 PM
Dear Khaled , Please send email to support@custommugcup.com . Ms. Lucy will help you check .
usually 3-5 days will be shipped . but except the not regular products .
8 years ago at 9:12 PM
I made an order for a magic mug on the 29th of April 2016 ( Receipt number 3978-7447-6103-6305) and it still hasn't been delivered yet. I would like to know when will it be delivered?
8 years ago at 5:07 PM
Hello Lovena,The mug you order has been shipped,the tracking number is LS869401566CN,you may find the tracking information in 3 days,tracking website:
http://new.17track.net/en/track?nums=BJR2170773011425
thanks.
8 years ago at 10:29 PM
I placed my order on May 14, 2016 (yesterday- Your Order #100001686) and Select Shipping Method - China Post Air . When I supposed to receive the product?
8 years ago at 11:18 AM
Hello Patrizia, thank you for your order.the parcel will be shipped within today,shipping by china port air about 15 to 20 days,thanks.
8 years ago at 8:41 AM
Hello,Are the espresso cups in the following mugs and saucer set http://www.custommugcup.com/custom-design-ceramic/designer-your-90-110ml-espresso-cups-and-saucers-wholesale.html round like the Bhaavya picture or tappered like the Versailles cups at the bottom of the page?
8 years ago at 5:06 PM
Hello Serge,The actual cup and saucer is like the picture at the description,thanks.
8 years ago at 8:13 AM
Hi! I have been trying to place an order on Ceramic Coffee Mug With Lid ,Custom travel mugs with no luck. Once I fill all the information and click add to cart, I keep getting the following message: Please specify the product required option(s). Even though I have filled all the fields. I have tried with three different web browsers with no luck. Could you please help me with this? THANKS
8 years ago at 12:00 PM
Hello Irene, please advice your require for the mug i will check the price for you and you can pay to our paypal account directly. my email: support@custommugcup.com thanks.
8 years ago at 11:14 AM
I want to place an order for the magic mug with the picture of our lady of perpetual succor appearing when we put hot water in it. how much would it cost and what is the minimum order.thank you
stephen
8 years ago at 12:33 PM
Hello Stephen,how many piece do you like to order ? one piece price is 3.9usd/pc,thanks.
8 years ago at 3:57 PM
Hi, I placed an order, and have the paypal receipt, but it's not showing up on your website under "my account" My orders it shows I have no orders. What should I do?
8 years ago at 4:10 PM
Hello Hilary,We received 2 of your orders(order#100001846&1847)but the order still pending payment.that means we did not receive the payment from you ,thanks.
8 years ago at 4:40 PM
Dear Hilary , thanks for your letter . your order was confirmed , the order number is Order # 100001847 . best regards John
8 years ago at 6:20 PM
Hi, I have placed an order but instructions to be taken from Lucy Yuan.
Please confirm that you have received all instructions.
Thanks.
8 years ago at 10:22 AM
hi,well received your order and all of the instruction.kindly note the imprint color is hard to follow the mug color by sublimation printing,thanks.
8 years ago at 6:27 PM
bonjoursi je commande 100 mugs , puis je avoir 5 modeles de mugs differents (5 images differentes ) , soit 20 mugs d'une image , 20mugs d'une autre image , 20 mugs d'une autre image ... ???? en gardant le prix d'une commande pour 100 mugs ?
8 years ago at 10:17 AM
bonjourthank you for your inquiry. yes, we can have 100 pcs mugs with 5 images,the price is 1.65usd/pc ,shipping cost to France about 270USD. you can order from the link below: https://www.custommugcup.com/custom-design-ceramic/standard-ceramic-mug/11oz-standard-customized-coffee-mug-personalized-mug-white-mugs.html
thanks.
8 years ago at 6:39 AM
shipping cost
8 years ago at 9:35 AM
bonjouryou know the shipping cost are charge by weight or CBM, the gross weight of 100pcs mug about 40 KGS.it is the vip discount we got from the shipping company already.if you can order more quantity about 500pcs ,we can ship it by sea which shipping cost will be lower ,thanks.
br
Lucy
8 years ago at 2:28 PM
I have been trying to use the live chat but no one has responded. I want to order 3, 16oz ceramic travel mugs. When I upload the photo, I get an error message that the extension is not right. No problem when I try it with a magic mug of same size
8 years ago at 3:05 PM
Hello, sorry i did not receive your message from live chat skype. if you cannot upload online ,please send it to my email support@custommugcup.com , you can place order online without upload the file. thanks.
8 years ago at 3:32 PM
I sent the pictures in the email. How do I place the order. I don't want anything on the mugs except the pictures. I want the picture on both sides of mug. I don't want magic mugs.
8 years ago at 12:04 PM
Hi, well received your pictures from email. noted you want travel mug. and we will only print your picture without anything , it will be shipped asap,thanks.
8 years ago at 10:32 AM
Hi, I just placed my order about 10 minutes ago and Still have not received a conformation email yet.
8 years ago at 11:10 AM
Hello Vanathy, your order number is 100002129, but the order still unpaid. after you make the payment ,there will be confirmation email,thanks.
8 years ago at 7:31 AM
We are looking for a mug with a visible logo and then when a hot liquid is put in the cup an additional picture/logo would appear. Is this possible?
8 years ago at 9:20 AM
Hello Deane,Yes, it is possible. how many quantity you'd like to order ? the moq required is 1000pcs ,thanks.
8 years ago at 7:43 PM
Morning,I would like to order 25 coffee mugs with printing on both sided. One side would have the individuals name and the other a company Logo. Is it possible to email a power point slide depicting the logo and individual name to be placed on each mug? If you could email be back at candela1249@aol.com. Thank You, Gerald
8 years ago at 8:42 PM
Hi , yes ,we can print individual name on the different mug for you , please send you artwork to my email support@custommugcup.com,thanks , Lucy
8 years ago at 7:13 AM
HiI am an artist and want to have my designs printed onto the mugs like the starbucks style mug. the artwork is is quite detailed with many different colours - can a fine art print be put on those mugs ? I like the white colour for my artwork.
If not - what mug style can be used? I don't want the standard flat sided mug, I'm looking for something different and friendly like the shape of the starbucks mug. Is there a minimum quantity? And do I use a high resolution jpg file or pdf to supply for my artwork?
8 years ago at 10:31 AM
Hi,yes, we can print your artwork on the starbucks style mug. the moq is 50pcs. could you please send your artwork to my email : support@custommugcup.com ? i will show you a example photo for your refernece. AI or PSD file,dpi up to 300 will be better for us.thanks.
8 years ago at 2:18 AM
Hi,I placed an order Sunday and am wondering when it will be finished processing and shipped out? And how long will it take to ship?
Order number 100002293
8 years ago at 9:03 AM
Hi, your order was on production , i will send you a product photo soon.it will take 10 to 12 days to ship ,thanks.
8 years ago at 2:21 AM
Hi, it's 27 days already? I didnt receive my order? Pls reply to my email.
Thanks
8 years ago at 9:56 AM
Hi, the parcel shipped for at Sept 3th, i replied you by email.any question just contact me ,thanks.
8 years ago at 10:19 PM
Hi,I would like to place an order of 35 Set (Set of 4 Pcs.). with company logo (Full Colour)..
I want the traditional way of printing ( decal paper printing, usually printing on household cups), not sublimation or screen. Can you printing this?
8 years ago at 9:24 AM
Hi, which mug shape you'd like to order? for decal printing the moq is 50pcs each design , is it ok for you to increase some quantity?
8 years ago at 11:13 AM
Personalized Espresso Cups and Sacuers. 140 Pcs. with same branding.Please ensure that printing should not be faded later on.
Also can you do printing on Soccer and Mug Handle?
8 years ago at 11:43 AM
Hello Ravi,The printing is by 780℃ decal printing , it will not be fade off ,diswasher and microwave safe. the saucer and handle can be printed,but the unit cost will be little higher, please advice your email address , i will quote you accordingly ,thanks.
8 years ago at 11:45 PM
I ordered on 19 oct i think may be earlier than that also.that time no need to pay via masterr card...right?.It gave me tracking no.but i didnt save it.i havent received the email also.Wh i want to know is my order is still processing or should i need to order again?
I dont want to be double order ..
Thanks
8 years ago at 8:42 AM
Hi, thanks for your message.could you please advice your order number or your email address when you order ,i will check for you accordingly ,thanks.
8 years ago at 1:15 PM
Hi there just wondering I never got an order number yet I have paid and have a receipt number and the money has gone out of my bank how can I track my order and is my order still going? I ordered on the 12th October?
8 years ago at 2:07 PM
Hi, your order number is 100002443, i send you photo proofs but you never reply. the parcel has been shipped, tracking number is 500912922591 by DPEX,thanks
8 years ago at 2:42 PM
I am keen to order 100 Blue Insulated Stainless Steel Travel Mugs - engraved, but I need to have them here in Melbourne Australia before the 9th December. Is this possible??
8 years ago at 4:51 PM
Hello Sharon,It you can make order within this week ,it is no problem to recieve it before 9th December,thanks.
8 years ago at 6:52 AM
How do you handle transparent images? Do you accept transparent images for mugs?Thanks.
8 years ago at 9:26 AM
Hi, what kind of transparent images ? please send to my email: support@custommugcup.comthanks.
8 years ago at 2:55 AM
Qi need to make sure the order I just placed goes to a new shipping address on my account.
8 years ago at 4:56 AM
I placed an order on 11/28. Order #100002826 (placed on November 28, 2016 9:30:26 AM CST) I have not heard from anyone at this company or confirmed the order is being processed? I need the order before December 9th, which was the reason I ordered from this company. Please confirm the order is being processed and will be received. Thank you.
8 years ago at 10:06 AM
Hi , i did reply you by email.please confirm back so i can start the order.the production time about 5 days ,shipping by express about 10 to 12 days. i don't think you can receive it before Dec.9th ,please advice,thanks
8 years ago at 11:21 AM
Please cancel this order and issue a full refund. This is not at all what I expected. I reviewed the order. The proof sent via email is NOT what I expected when I placed the order on the website. This mug is not the mug provided in the description of the order. I expected a completely black mug with the 2 images printed on each side (Left and Right). Please cancel this order for full refund. It is not what I ordered based on what the website provided I would receive. It has not gone into production. Also, you will not be able to meet a promised deadline. Thank you for your time. The website should be more accurate in its description of this item. Please confirm the cancelled order. Confirm when the refund has been issued. Thank you.
8 years ago at 1:31 PM
Hi, it is ok to cancel the order. but for roduct no. SPTMUG003 black mug is the same with what we descrip it .please check with it carefully ,the example is the one after printing picture,thanks.
8 years ago at 9:26 PM
I am looking to purchase two or three custom printed ceramic travel mugs for Christmas gifts and would like them deliver by Dec 20. What is the expected delivery times for the China Post Air and the FedEx IE?
8 years ago at 5:33 PM
Hi, China post air may not arrive on time ,it is better FEDEX IE or UPS,thanks.
8 years ago at 8:06 AM
i'd like to know if you can shipe to morocco ???
8 years ago at 4:07 PM
Yes . we can delivery the goods to Morocco , but please contact with our person to confirm the shipping cost . send the email to support@custommugcup.com
8 years ago at 1:51 PM
i have ordered 2 mugs 3 days ago and you have not shipped the items yet. i need them for my mothers birthday on this 23rd of december. Please check my order and ship it fast.order number:100003062
7 years ago at 11:31 AM
I placed an order last Monday and im just now seeing that I could have selected i date I needed them by. But when I was placing my order I never saw once about choosing a date. My order # is 100003059, is it possible that i can get them by Saturday? I need them for Christmas.
7 years ago at 2:12 PM
hi Carrie,The parcel has been shipped at Dec.14th ,tracking number will be send to you tomorrow ,it may be take 5 to 7 days more to arrive,thanks.
7 years ago at 4:53 AM
I still have not received the tracking number for my order I really need this order by Saturday. When I look at my order it still says it's being prosceed
7 years ago at 9:26 AM
hi,your parcel has been shipped, tracking number is 1Z01E9E16743964074 by UPS,,you may receive it within one week,thanks.
7 years ago at 4:37 AM
Dear.My name is Wendy Ayala and I want to buy a magic mug to send it to Canada
I wonder when the mug is supposed to arrive if I buy today and what is the difference between China shipping and Fed ex
Thanks
Wendy
7 years ago at 9:31 AM
Hi Wendy,China post shipping will be 15 to 25 days to arrive , fedex or UPS shipping only 10 to 12 days ,thanks.
7 years ago at 4:26 PM
Iam trying to buy a magic mug but it asks for a paypal account I followed all the process but I want to pay with my credit card and paypal says no available for Ecuador
I would like to know if there is another way to buy the mug
7 years ago at 4:54 PM
Hi Wendy,There is no shipping option online to Ecuador, as i checked the shipping cost about $14 for 1pcs.plus mug cost $3.8/pc ,total $17.8. please make the payment to our paypal account: lisionok2008@gmail.com and tell me once you paid. you can contact me by email : support@custommugcup.com
thanks.
7 years ago at 10:01 AM
I am looking for my tracking number.. order # 100003149
7 years ago at 10:41 AM
Hi,order #100003149 ,tracking number is LT593287381CN ,thanks.
7 years ago at 11:23 PM
Dairren Farren 12 days ago at 9:37 AM I have tried contacting you twice in regards to an order I made on December 9, 2016, but have yet to hear back from anyone, please let me know the status of order # 100003010, we would love to have them by Christmas! Thank you.
REPLY
spring ceramic 12 days ago at 12:05 PM
Hi Dairren,
The mug you ordered has been shipped yesterday ,the tracking number will be update on the website once available,thanks.
I paid almost $70 in shipping and ordered in time that these mugs would arrive by christmas, we were announcing our first baby to the family using your product. It is now December 28th and we have not received our mugs and the arrival date has changed TWICE from coming December 28th, then changing to December 30th and now it is saying the package isn't arriving until January 4th!!
This is a little ridiculous...and you had previously told me the mugs had shipped 12-13 days ago (from today) when in reality they were only shipped 5 or 6 days ago. I am very un-pleased by this, I know Christmas is a busy time, but don't tell a customer their item was shipped when it was not. Is there anyway I can be reimbursed for some of my purchase, they have arrived by now!
7 years ago at 1:57 AM
I too ordered from them and they told me that my order was shipped out 2 days after I put the order in and I to payed over 70 for shipping and needed them here by Christmas. I didn't get it, I checked the tracking on Friday and it said the 29th i checked again this morning now it's saying it won't be here till the 4th!!! There a joke and lied to me
7 years ago at 10:14 AM
Hi Carrie,Thank you for your letter.
your goods has been shipped within 2 days after you ordered.
during Christmas the parcel always get delayed by some reasons,the shipping company will try there best to ship for you as quick as possible. for the goods that have time limited to receive, please order as early as possible. usual time 15 to 18 days ahead , at peak times 20 to 25 days ahead to avoid delay. thank you very much !
7 years ago at 10:09 AM
Hi Dairren,Thank you for your letter and sorry for the delayed coming product.
during Christmas the parcel always get delayed by some reasons,the shipping company will try there best to ship for you as quick as possible. for the goods that have time limited to receive, please order as early as possible. usual time 15 to 18 days ahead , at peak times 20 to 25 days ahead to avoid delay. thank you very much !
7 years ago at 8:49 AM
I am aware that christmas is a busy season, but your company had told me that my mugs had shipped, but when I finally got a tracking number it said they weren't shipped until December 22! Which was almost 2 weeks after I ordered them..
7 years ago at 9:33 AM
Hi, your order place at Dec.10th ,we ship the order at Dec.14th, it will take 3 to 4 days from our factory to shenzhen shipping branch. the tracking information start from Dec.17th. there is no two weeks shipping for 10 mugs order on our site. please find the tracking as below: 物流方案 :UPS Expedited
发货运单号 :1Z01E9E16743382407
出库时间 :2016-12-20 00:35:07
2016-12-29UNLOAD SCAN CANADA,DIEPPE
2016-12-29ARRIVAL SCAN CANADA,DIEPPE
2016-12-29UPDATED DEPARTURE CANADA,MIRABEL INTERNATIONA
2016-12-29LOCATION SCAN CANADA,LACHINE
2016-12-29IMPORT SCAN CANADA,LACHINE
2016-12-29UNLOAD SCAN CANADA,MIRABEL INTERNATIONA
2016-12-29ARRIVAL SCAN CANADA,MIRABEL INTERNATIONA
2016-12-29DEPARTURE SCAN UNITED STATES,LOUISVILLE
2016-12-29LOCATION SCAN UNITED STATES,LOUISVILLE
2016-12-29ARRIVAL SCAN UNITED STATES,LOUISVILLE
2016-12-28DEPARTURE SCAN HONG KONG,CHEK LAP KOK
2016-12-28ARRIVAL SCAN UNITED STATES,ANCHORAGE
2016-12-24LOCATION SCAN HONG KONG,CHEK LAP KOK
2016-12-23DEPARTURE SCAN CHINA,SHENZHEN
2016-12-22YOUR PACKAGE IS IN TRANSIT. WE'RE UPDATING PLANS TO SCHEDULE YOUR DELIVERY. CHINA,SHENZHEN
2016-12-22YOUR PACKAGE IS IN TRANSIT. WE'RE UPDATING PLANS TO SCHEDULE YOUR DELIVERY. CHINA,SHENZHEN
2016-12-22ORIGIN SCAN CHINA,SHENZHEN
2016-12-22PICKUP SCAN CHINA,SHENZHEN
2016-12-17BILLING INFORMATION RECEIVED CHINA
7 years ago at 1:54 AM
I paid over 70 dollars in shipping to have my order here by Christmas when I looked on Friday it said it would be here by the 29th!!!! I looked again this morning and now it's saying it won't be here till the 4 of January. You guys are a joke and have under your q & a that mugs will be delivered from 5-7 days from the date of order. If anyone reads these comments before ordering and you need them by a certain time don't order from them because they will tell you one thing and the tracking shows another.
7 years ago at 11:53 AM
Im Just about to place an order with shipping to Australia. Do the Mugs come individually boxed ?
7 years ago at 2:29 PM
Hi Gareth, yes, the mugs will be come with individual box package,thanks.
7 years ago at 3:15 PM
Dear Customers,Thanks for your concern for such a long time.
according to the production arrangement ,our company has made a holiday plan for this comming holiday:
Spring Festival : Jan.20th to Feb.10th .
shipping company stop goods collection at Jan.17th .
during these time you can place the order ,but all the parcel will not be shipped until we back to work.
Happy Spring Festival! thank you very much !
best regards,
Lucy
7 years ago at 12:26 AM
Can I put nude pics on a mug??
7 years ago at 12:30 AM
i am afraid not,thanks.
7 years ago at 1:18 AM
Before I place a final order, Can I see a proof of what I will get. I am looking to order 288 pieces with a possibility of another 2000
7 years ago at 12:31 AM
yes, of course.we can make a mock up for your reference before order placed,thanks.
7 years ago at 5:57 AM
Is there a mug that changes with addition of a "cold" liquid?
7 years ago at 12:32 AM
the magic mug online is when cold mug is black ,after pour hot water mug get white ,photo printed appear ,thanks.
7 years ago at 6:13 AM
I've never gotten a confirmation with a proof of my order and I NEED my order BEFORE February 15. I emailed customer service too and never got a response. What do I do from here?
7 years ago at 5:27 PM
Hi Keiyona,Thank you for your letter. as there is holiday during you send email ,so we did not reply in the first time. i did reply you by email already ,please check ,thanks.
7 years ago at 5:20 AM
I need a tracking number for my order #100003413 I've sent 2 emails and asked one question on this blog so far. Please and thank you. I need my items BEFORE February 15.
7 years ago at 5:27 PM
hi ,please check you email ,thanks.
7 years ago at 6:05 AM
My order still says processing its been almost a month and i sent emails as well! Your Order #100003278 (placed on January 5, 2017)
7 years ago at 5:29 PM
Hello Terry,Thank you for your letter.
as there is a long holiday in china because of new yar so your email did not reply in the first time. regarding your order i did reply you by email ,please check ,thanks.
7 years ago at 9:56 AM
Dear value guest ,Thank you for your concern during these time.
we are back from holiday ,everything goes to normal now.
During holiday ,there are many orders pending . please don't worry , we will ship for you asap.the tracking number wilL be update on the website once available.thank you for your kind understanding .
Have a nice day !
best regards,
Lucy Yuan
Custommugcup store
7 years ago at 5:06 AM
Is there a mesh piece that would act as a tea leaf strainer between the main body of the flask and the part you drink from?
7 years ago at 8:45 AM
Hi, which mug you asked for ? for some glass trumber and stainless mug have the tea leaf strainer ,thanks.
7 years ago at 5:18 AM
HiI would like to know the cost of making approximately 35 mugs orange/ grey with our logo on one side and a persons name on the other
7 years ago at 9:22 AM
Hi, which mug shape you'd like to order ? please email me to support@custommugcup.com, i will reply you asap,thanks.
7 years ago at 11:07 AM
Would it be possible to have a part of the image printed on the mug and the other appearing when its hot? Is it possible if it overlaps?
7 years ago at 2:21 PM
Hi , for the previous magic mug on the website is not able to make your effect. but we offer the this kind of magic mug too, the moq is 1000pc , if it is acceptable please email me your detail request to support@custommugcup.com.thanks.
7 years ago at 10:32 PM
Hello:I'm trying to place an order for magic mugs, 1 sample, and if we like it an order for 500, but it doesn't show up in the cart. Plus, can you give me all shipping costs & duty if any. We are located in West Berlin NJ, USA.
Thank you,
Lori
7 years ago at 12:23 PM
Hi Lori,For 11oz black magic mug is $3.8/pc ,shipping cost to USA about $9.5 by china post air mail ,shipping time about 15 to 25 days. you can order by email to support@custommugcup.com, thanks.
7 years ago at 12:06 PM
I placed an order on the febuary 1St and have not received it. What gives? Kind messed up a valentine's gift
7 years ago at 5:12 PM
Hi Robert,Please advive your order number i will check for you. usually for china post shipping time is 15 to 25 days , express shipping will be 10 to 12 days. besides there is a CNY holiday from Jan.20th to Feb.6th, you can email me to support@custommugcup.com
thanks.
7 years ago at 5:29 AM
What is the imprint area size for our logo on this? https://www.custommugcup.com/animated-battery-coffee-mug-battery-morph-mug-battery-color-changing-mug-amazing-ceramic-cup.html
7 years ago at 3:37 PM
Hello KG, The printing area for this mug is 21 x 8.5cm, but the mug on the link is not for customize ,you can order from the link following : https://www.custommugcup.com/11oz-personalized-black-coffee-mugs-customized-black-mugs-with-promotion-logo.html
thanks.
7 years ago at 12:25 AM
JazzpopDo you ship to the UK? Do you have a UK site or pricelist? Thanks
7 years ago at 9:57 AM
yes, we ship to UK always.you can order on this website directly, thanks.
7 years ago at 3:24 AM
How long will it take to get a order to Farmington mo 63640b this is for gifts for my brothers and sisters need them before April 10h
7 years ago at 10:24 AM
Hi Pam, shipping by china post air mail about 15 to 25 days, by express shipping about 10 to 12 days. thanks.
7 years ago at 1:47 AM
can I send you android photo of name to go black on a white mug,will this suffice for artwork. 10 mugs. approx how much? To deliver in Spain
7 years ago at 5:15 PM
Hi Peter , Is product no. SPTMUG003 the mug you want to order ? android photo is ok but have to clear ,dpi up to 300 is better. 10 mugs cost $2.25/pc ,shipping cost by express to Spain is $54 . any question please email me at support@custommugcup.comthanks
7 years ago at 12:35 AM
cant find my order,it is shipped? order number #100003827
7 years ago at 10:44 AM
Hi, the mug is shipped ,tracking number is 4006318004386733,tracking website: http://www.17track.net/en ,thanks.
7 years ago at 4:04 AM
Hi,Iwhat to order mug with photo and how many days it takes to the delevary in Austria europa
7 years ago at 9:20 AM
Hi, shipping bby china post about 15 to 25 days, by epxress like ups or fedex about 10 to 12 days, thanks.
7 years ago at 9:55 PM
Hi,I ordered a mug 1 week ago on the 30th and I never received an email proof for order #100003899. I have also yet to receive a tracking number. Could you please help me?
7 years ago at 11:57 AM
Hi, for one mug there is no proof except you request when you order. the parcel has been shipping ,tracking number is RR820786013TO ,tracking website : http://www.17track.net/en, hope you can receive the item soon.thanks.
7 years ago at 10:40 AM
I placed an order in May roughly 4 weeks ago , and since the initial order i never had regular updates, i always had to send emails asking for an update. You have missed your deadline non stop and 4 weeks later, i get an email stating sorry our machine was stopped for maintenance and to wait another 4 days before the mugs are even printed. All while i have paid. Originally the advertisement stated 2 weeks for printing and 2 weeks for delivery, it is now 4 weeks going into week 5 and my printing is still not finished! I am not a happy customer this is not fair
7 years ago at 5:33 PM
Hello Demetrios,Thank you for your email and sorry about the delayed.
the order you placed at May 16th ,and we receive the original file of the logo at May 26th.
the sample photo send you at May 31th .
it is delayed some time for your order because of many reasons ,but i promise it is really a exception this time. for the mug with spoon i can ship for you today.
other cup and saucer i will send you this Wednesday ,thanks.
7 years ago at 8:55 AM
In response to the above, from the original order date it took you several days to respond to an email on the new logo file you needed hence why the logo file was on the 26th May, On my original order date on the 16th i provided logos so almost two weeks later you askef for a new logo, anyway you promised to ship by Weds and its now Thursday and you missed yet another deadline. I am really starting to get frustrated as you keep lying or you keep promising things you cant deliver on. Totally unacceptable and I am not happy, yet again I have to send another email toask where is my order!
7 years ago at 9:43 AM
Hi, you can check your email from 16th, we did communicate many times.anyway, the cups is on the way from our city to international shipping warehouse. the tracking number will be available after the goods arrive the warehouse ( in 3 to 4 days). thanks.
7 years ago at 10:05 AM
A simple apology would have been nice rather than coming up with excuses. by the time the delivery comes for a handful of cups (which you advertise takes only 4 weeks) will take almost two months now by the time they arrive in country. Of course we spoke many times, but the lag times of 3 - 4 days per communication , and the lag time from the original order to when you required the new logos, to printing, and also when your warehouse was offline because of the machine which delayed it further by another 5 days, meanwhile you did not communicate with me on the delay. Last time I use you guys, instead of trying to help on the delay, you come up with excuses, and how you want to treat your customers well. You havet been rude by any means, but it seems like your capacity to produce the 4 weeks advertised is wrong and your lying to customers by making commitments you cant keep. Two weeks for printing (not one month like me order) and 2 weeks delivery. That's what you advertise, not 1 month for printing plus 2 weeks for delivery. That's almost two months. I would have used someone else if I knew I would get into this mess. Not Happy sorry
7 years ago at 3:08 PM
Dear Demetrios,I am terribly sorry for that you are unhappe for this for. all i am saying above are not excuses for the late shipping but explaination for it. please forgive the English writer from a non-native English speaker . i am sorry to make you misunderstand from my writing .
actually i am pushing our worker to make your orders in advance and they did it . now your order is the first priority to ship today.
hope you can receive it asap and happy with our product.
thank you very much.
best regards,
Lucy
7 years ago at 7:20 PM
Thank you for sharing a nice blog which gives me more relevant information about your Personalised Mugs. Great ideas and it is very helpful.
7 years ago at 2:07 PM
How do i cancel my order?
7 years ago at 2:28 PM
Hi, what is your order number ?
7 years ago at 3:57 PM
Would like to know what happen to my order
7 years ago at 6:14 PM
Hello Brad,Sorry for the delayed. as i emailed you before,there is only one photo received from your order.but you remark have 2 different photo print on 2 sides. so your order cannot be proceed without your reply. please email the another photo to my email support@custommugcup.com, we will make your order at once.
thank you for your cooperation and have a nice day ☺
7 years ago at 7:17 PM
Can the printing be done exactly as it is in the sample photo. Off-set at the bottom of the mug? Not in the middle of the mug.400ml Ceramic Starbucks Mugs with laser engraving design,engraved ceramic mugs
Product no. SPTONLINE-005
7 years ago at 5:34 PM
Hi Alejandro,yes, it can be print exactly same place like hte sample photo.thanks.
7 years ago at 12:30 AM
If I place a order for mugs today will they arrive by next wednesday?
7 years ago at 5:36 PM
Hi Chase,the shipping time for china post about 15 to 25 days. by express about 10 to 12 days.the production time depend on the mug quanity and shape you'd like to order. normally is 5 - 10 days, thanks.
7 years ago at 12:32 AM
where are you located?Are the prices in Canadian dollars? What's the shipping cost to Canada? thanks
7 years ago at 5:37 PM
Hi Karen,We are located in Hunan China. all the prices are in US dollars. the shipping cost depend on quantity you't like to order. you can add the mug into the cart ,click proceed the order then you will find the cost to your country, thanks.
7 years ago at 7:14 AM
Hi there. I want to place an order however I am leery that you may not be able to use the logo or photo that I want. Can we pre approve the photo via email before I process and pay ?
7 years ago at 11:28 AM
Hi,Do you post to Australia?
I would like to order 12 of the glass travel mugs with different logos (just writing) on each mug. Just want to ensure this is ok before i order.
7 years ago at 5:39 PM
Hi, yes, we ship to Australia,minimum quantity for customize logo of glass mug is 50pcs each design.
for 12 mugs we suggest you to change it to straight body ceramic mug, is it ok for you ? thanks.
7 years ago at 7:13 PM
Hi, May I kn is this website still active you company business still running? Because I try enquiry through email I don't get any response!
7 years ago at 5:55 PM
Hi Mabel, the photo was send to you already and the parcel was shipped too. tracking number will be update on the website once available, thanks.
6 years ago at 4:15 AM
Hi i d like to ask you if is possible apart from the photo printed on one side of the mug, i can ask for an additional printing (a phrase) on the back side of the same mug. Also, what is the protection you guarantee regarding the rights of my personal photo? Do i have to have a copyright first?
Thank you
6 years ago at 9:06 AM
Hi Elli,of course we can do 2 side printing for you.your personal photo will not be used for other place or situation.thanks.
6 years ago at 2:41 AM
I placed an order on Feb. 14. My order number is 100005648. I was to the understanding I would see a digital sample within 48 hours and I have not. I would like to know the status of my order please.
6 years ago at 9:07 AM
Hi Nathsha,Thank you for your order, as there is a CNY holiday during these time ,so your message replied late, the mug sample photo will be send to you asap by email,thanks.
6 years ago at 4:14 PM
Hi Can I order to Sydney Australia?
And if yes how long it's will take?
6 years ago at 5:36 PM
Hi Elizabeth,Yes, we ship to Sydney Australia. shipping time by china post about 15 to 25 days. by express shipping about 10 to 12 days, thanks.
6 years ago at 4:30 AM
Hello, can you please let me know th e individual packaging for each Double Wall Glass Coffee Mug Tumbler with Lid 350 ml / 450 ml custom logo Product no. SPONLINE-1644?
Does it come in an individual box?
Please send me a photo of the box this cup comes with.
Also, if I order x30 (in boxes), how much is shipping to Sydney Australia?
Thank you & regards
Monique
6 years ago at 7:53 AM
Do you deliver to Australia ?Can the plublic order from you? Or do you have to be a business ?
6 years ago at 7:54 AM
Do you deliver to Australia ?Can the plublic order from you? Or do you have to be a business ?
6 years ago at 5:32 PM
Hello Kanthi,Yes, we do deliver to Australia.
you can order online directly ,thanks.
br
Lucy
6 years ago at 10:33 AM
Hi good morning, can i ask? Can i order from Taipei Taiwan?pls.Tell me how much is shipping and how many days to deliver.11oz two tone color Personalized Magic Mug, Custom Magic Photo Mug, Color Changing Mug with spoon
Product no. SPTMUG0015.
6 years ago at 4:26 PM
Hello Ycel,Yes, we can ship all over the world, the price depend on the quantity and shipping method. you can add the mug you want into the cart and proceed to checkout, you can find the final price with shipping cost ,thanks.
6 years ago at 12:07 AM
Can your company produce 15 oz or 14 oz custom color changing Mugs? The color is PMS 208 C.
6 years ago at 11:37 AM
Hello Jerry,Your can choose the color change mug we availble on the website. there is no customize mug color for this kind of mug right now ,thanks.
6 years ago at 2:40 AM
I purchased mugs in august and still have not received them. I have tried to contact customer service but no one responds. Please verify that you are a legal company.
6 years ago at 11:41 AM
Hello Debbie,As i replied you by email, there is only one order you placed ,order no.10006253 and it is unpaid, please complete your payment so we can delivery the parcel to you, thanks.
6 years ago at 1:37 AM
If I place an order for 50 cups, what will be the lead time for delivery to Ft. Smith, Arkansas,72901? And also, what is the approximate cost of freight?
6 years ago at 11:51 AM
Hi, the production time for 50pcs mugs about 3 to 5 days, shipping period about 10 to 12 days , shipping cost is USD145 to USA,thanks.
5 years ago at 3:00 AM
Would you be able to assist with the tracking of Shipment # 100003630 | Order# 100006643
5 years ago at 5:33 PM
Hi Kristina,Your parcel was on the way to you , tracking number is 31427649175 by ARAMEX.you will receive it soon,thanks.
5 years ago at 11:00 PM
Can you please tell me when I can expect my order 100006746
5 years ago at 9:38 AM
I have a few questions, 1- Have these products passed the U.S.A health department's regulations?
2- How can I get a sample with my logo to see and test quality?
3- What is the turnaround time to receive an order in the united states?
4- Do I have to pay customs fees?
5- If I do not receive my purchase how does that work? I ask because if this goes well I will be placing your mugs on my website for resale.
Thank you
5 years ago at 8:22 AM
Hi Mickey,Thank you for your message and sorry for the late reply.as i am on a business trip last week. please find your question replied as below:
1. Yes, all of our product can pass the related test. it is health safe.
2. Which mug you'd like to order ? you can place a sample order online and upload your logo file when you order.
3. Usually production quantity less than 50pcs is 1-3 days, more quantity about 5 to 10 days.
4. There is no customs fees during export , import fees depend on different country custom rules. but by express ,there will not too much fees.
5. If you don't receive your purchase please contact us, we will resend or refund you .
Any more question please let me know.
Thanks and best regards,
Lucy
5 years ago at 9:35 PM
Hello. I have a wedding on July 15th. I want 100 mugs for gifts. Am I guaranteed to receive these mugs before the 10th? I want to be sure before I purchase, because the sample that I ordered has not yet arrived and it’s been about 2 weeks now, thank you.
5 years ago at 10:36 AM
Hello, Could you please advice your order number , i will check for you accordingly.however for china post shipping period about 15 to 25 days usually . for the 100pcs mugs you want to have them before 10th, then the order have to place within 2 days. i will show you a sample photo before production. or there will be to late . anything i can help please email me : support@custommugcup.com
thanks.
5 years ago at 7:34 AM
I have artwork that is in color already and is "camera ready."Am I limited to only the colors that you offer? Or can you reproduce the artwork on the mug as it is? Thank you.
5 years ago at 8:11 AM
Hi William,Yes, we can print what your artwork is for photo printing mug.
first ,please advice which mug you interests or you can email me at support@custommugcup.com , i will reply you asap. thanks.
5 years ago at 11:53 AM
Do we have the option to order and select 2 color for coffee mug with spoon. Example- I need green mug and spoon with pink inside, name on cup will be pink?Please advise
Thanks
5 years ago at 1:39 PM
Hi Shontavia,The mug color available only on like showed on the website ,the printed text can be pink color. please advice which mug you'd like to order ?
thanks.
Lucy
4 years ago at 8:44 AM
Hi Sam,The price offered on the website is very bottom already, it is shipping from China. there is no free shipping right now,thanks.
4 years ago at 1:45 PM
I have ordered a magic mug and still after almost 20 days have no received my tracking number please help
4 years ago at 9:40 PM
Hi what is the shipping like with the cornavirus going on?
4 years ago at 8:44 AM
Hi Jas, the shipment only china post air mail right now ,for fast shipping no heavy than 2KG. shipping period will be little slower than normal ,thanks.
4 years ago at 9:39 AM
Do you deliver the mug to Canada Montréal
4 years ago at 10:46 AM
Yes,dear. we delivery all over the world. you can choose the product you like and place the order online directly ,thanks.
4 years ago at 6:52 AM
Hi I have place a order but I didn’t receive a confirmation email and I don’t know order number
4 years ago at 8:41 AM
HI Vicky, Your order number is 100007574, it will be shipped soon,thanks.
4 years ago at 8:31 AM
Hi my order number is 100007574When I will get my mug
And can I get detail of my purchase because I want to make sure that I uploaded 2 image to put on the mug and what color did I choose for the product color
Thank
4 years ago at 8:49 AM
Hi,well received the2 images ,the mug color you chosen was inside bule color change mug,if you have any doubt please send the email to support@custommugcup.com thanks and have a good day.
3 years ago at 4:44 PM
You never shipped my product from Feb or gave me my requested refund is this fraud i am very dissatisfied PLEASE HELP
Order Date: February 20, 2021
3 years ago at 4:52 PM
Hi Meah, Please advice your order number , i will check for you asap. thansk and best regards
3 years ago at 10:01 PM
HI,I ordered Magic Custom Photo Color Changing Coffee Mug Cup, Personalized DIY Print Ceramic Hot Heat Sensitive Cup Birthday Christmas Gift
Item# SPONLINE-1952 on the 19th of June 2021. Even though I made the payment, I did not get a order confirmation from your end. I sent an email email to lisionok2008@gmail.com and live chat on this website. Appreciate your kind support on this.
3 years ago at 7:59 AM
Hi Lihini,Well received your order , the mug will be ready to ship today, tracking number will be send to you once available ,thanks.
3 years ago at 4:47 PM
Hi,Has the image and the quotation inserted into it? Will I be able to see it cause it will be delivered to my husband.
3 years ago at 6:01 PM
Yes, the photo already send to you by email .thanks.
3 years ago at 3:28 AM
I got it and that art was done perfectly. Thank you very much. How about the tracking number of the order?
3 years ago at 10:06 AM
Tracking number 303715429822 ,tracking website: https://www.17track.net/en
3 years ago at 11:08 PM
Hi,I searched for this and it says not found for this above mentioned number. What's the name of the carrier?
3 years ago at 10:20 AM
Hi, Shipping carrier 4PX, the tracking information updated already.
3 years ago at 1:07 PM
Hi,From 11th of July 2021 onward, the delivery status has not been updated. Is there a way of getting an update as it is being 20 days altogether.
Please advise.
3 years ago at 2:18 PM
Hi, delivery by china post will be take 25 to 60 days for transit ,please wait for it patiently. thanks.
3 years ago at 2:04 AM
Can you put photo on both side on "Engraving Logo Custom Design Ceramic Coffee Mug Color Glaze Engrave Mug Personalized" ?
3 years ago at 9:41 AM
I am sorry, dear, only engraving logo , cannot do photo printing for this mug.
3 years ago at 8:17 PM
I have not received my mugs yet. Also I bought and paid for 4. I received a email from you today asking me to comment and noticed the email from you said 2 mugs. This is not right I paid for 4 black mugs not 2. Please check this out.thank you
2 years ago at 4:24 AM
HI !! my name is Ariel Bravo company name IL MIO PANE INC im waitig for my order but you guys charrge me $100 extra but nobody tells me how to pay that extre fee
my order # 100007761
thank you
2 years ago at 3:54 PM
Hi Ariel,Already reply you by email , i think your already received the order. good day:)
